TikTok Shop - Fraud Investigations and Risk Operations Analyst

TikTok
London
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 4+ yearsSkills: ["Strategic decision-making","Data-driven thinking","Cross-functional collaboration","Incident management","Analytical communication"]

Serve as the regional risk owner for TikTok Shop, building and monitoring processes that detect and prevent fraudulent activity across transactions, KYC, onboarding, and seller-creator affiliation. Lead investigations and incident management for suspicious behavior, set data-driven risk thresholds and rules, and mitigate emerging fraud threats. Partner with business, product, data, security/risk, Legal, and regulators, and translate fraud and model performance insights into strategy. Optimize AI risk workflows and potentially build AI agents for scalable defenses.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Fraud Investigations and Risk Operations Analyst

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Serve as the regional risk owner for TikTok Shop, building and monitoring processes that detect and prevent fraudulent activity across transactions, KYC, onboarding, and seller-creator affiliation. Lead investigations and incident management for suspicious behavior, set data-driven risk thresholds and rules, and mitigate emerging fraud threats. Partner with business, product, data, security/risk, Legal, and regulators, and translate fraud and model performance insights into strategy. Optimize AI risk workflows and potentially build AI agents for scalable defenses.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Lead investigations and analysis of suspicious behavior, fraudulent transactions, and abuse, managing incidents end-to-end until resolution.
  • •Own regional risk strategy by setting risk thresholds, calibrating rules, and launching new defense strategies aligned to business objectives.
  • •Monitor for emerging fraud threats, identify vulnerabilities, and collaborate with cross-functional teams to mitigate fraudulent activity before it scales.
  • •Collaborate with business, technology, product, data, and security/risk stakeholders; work with Legal, Public Affairs, and regulators on localized fraud/crime inquiries.
  • •Produce regular fraud reports on new trends, model performance, and business impact; optimize AI risk workflows and potentially build AI agents to automate investigative tasks and scale detection.

Key Requirements

  • •4+ years of professional experience in operations and investigations or risk strategy related to fraud, abuse, or cybercrime.
  • •Proficiency in SQL to extract actionable insights from complex datasets.
  • •Ability to act as a regional owner and make high-stakes decisions on risk thresholds and strategy launches.
  • •Interpret machine learning model performance metrics (e.g., precision, recall, data drift) and translate them into operational adjustments.
  • •Ability to understand opposing viewpoints and gather information from various online sources and community groups.
Experience:4+ yearsFraudAbuseCybercrimeOperationsRisk
Skills:Strategic decision-makingData-driven thinkingCross-functional collaborationIncident managementAnalytical communication
Tech Stack:SQLPythonArtificial IntelligenceAI agentsMachine learningPrecisionRecallData drift

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn