Customer Engineer III-ETCH

Applied Materials
Chengdu
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 4-7 yearsEducation: associatesSkills: ["Communication","Mentoring","Customer collaboration"]

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues, including preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Collaborate with senior field service engineers and customers on roadmaps and process needs, coordinate customer communications to ensure smooth operations, and train/mentor junior engineers.

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Applied Materials
Applied Materials
6 days ago

Customer Engineer III-ETCH

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers to install, maintain, and upgrade semiconductor equipment. Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues, including preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Collaborate with senior field service engineers and customers on roadmaps and process needs, coordinate customer communications to ensure smooth operations, and train/mentor junior engineers.
Location: Chengdu
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply basic diagnostic techniques (with assistance from Senior Field Service Engineers) to assess equipment and address technical issues.
  • •Collaborate with Senior Field Service Engineers and/or customers to understand roadmaps, process flows, and requirements.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers; train and mentor junior Field Service Engineers.
Travel: Low travel

Pay and Benefits

Perks:Travel AllowanceEmployee Assistance

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •4-7 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools, including digital multimeters.
  • •Effective written and verbal communication skills with basic Microsoft Excel, Word, and PowerPoint knowledge.
Experience:4-7 yearsSemiconductorEquipment support
Education:Associate's
Skills:CommunicationMentoringCustomer collaboration
Licenses:Driver’s license
Tech Stack:Digital analyticsDigital multimetersPneumaticsHydraulicsElectronicsVacuumThermodynamicsMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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