Commercial Business Analyst (Việc Làm Tốt)

Carousell Group
Ho Chi Minh City
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 1+ yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Attention to details","User-focused","Data visualization","Presentation skills","Teamwork","Time management"]

Analyze sales and commercial customer performance to improve operational efficiency across dashboards, CRM, call center, and sales protocols. Translate data into actionable business insights by monitoring performance, preparing detailed reports, and surfacing product feedback and competitor activity for product teams. Support customer add-on service setup and delivery, handle sales paperwork and payment monitoring, and lead ad hoc analysis for supervisors while working in a fast-paced environment.

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Carousell Group
Carousell Group
1 day ago

Commercial Business Analyst (Việc Làm Tốt)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Analyze sales and commercial customer performance to improve operational efficiency across dashboards, CRM, call center, and sales protocols. Translate data into actionable business insights by monitoring performance, preparing detailed reports, and surfacing product feedback and competitor activity for product teams. Support customer add-on service setup and delivery, handle sales paperwork and payment monitoring, and lead ad hoc analysis for supervisors while working in a fast-paced environment.
Location: Ho Chi Minh City
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Monitor and suggest initiatives to enhance sales operational systems, including sales dashboard, CRM, call center, and sales operation protocols.
  • •Track overall sales team performance, alert supervisors to issues, and prepare detailed performance reports with recommendations.
  • •Monitor commercial served customers’ performance and flag issues to supervisors.
  • •Gather product feedback from the sales team and monitor competitor activities to provide insights for product development and strategy decisions.
  • •Incharge setup and delivery of customer add-on services, handle sales paperwork, and conduct ad hoc analysis assigned by supervisors.

Pay and Benefits

Perks:Health InsurancePaid LeaveAnnual BonusLearning Budget

Key Requirements

  • •University graduate with minimum 1 years of experience.
  • •Strong analytical and problem-solving skills with attention to details.
  • •Good business understanding of digital products and a user-focused mindset.
  • •Good data processing skills; familiar with SQL, BigQuery, and Data Studio.
  • •Ability to translate data into business insights and present data effectively.
Experience:1+ yearsDigital products
Education:Bachelor's
Skills:Analytical thinkingProblem-solvingAttention to detailsUser-focusedData visualizationPresentation skillsTeamworkTime management
Languages:English
Tech Stack:SQLBigQueryData StudioCRMSales dashboardCall center

Company Brief

Carousell Group
Carousell Group operates a classifieds and C2C marketplace across Southeast Asia, enabling users to buy and sell pre-loved items and providing associated services like listings, payments and buyer protection.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: Singapore, Singapore
Founded: 2012
Glassdoor
Glassdoor: 3.7
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