Senior Director, Process Support Engineer

Applied Materials
Taiwan
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 15+ yearsEducation: mastersSkills: ["Leadership","Communication","Executive stakeholder management","Mentoring","Technical leadership"]

Lead technical and customer-facing process support for strategic semiconductor accounts in Hsinchu. Engage executive and department-head stakeholders to identify high-value problems, provide technical leadership for DVS solution development across business units, and drive technology adoption through demos, on-site evaluations, joint development programs, and tool qualifications. Manage and mentor a team of PSEs, ensuring strong on-site installation, diagnosis, troubleshooting, service, and repair execution, while owning demand planning and financial forecasting.

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FursaFursa
Applied Materials
Applied Materials
6 days ago

Senior Director, Process Support Engineer

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Job Summary

Lead technical and customer-facing process support for strategic semiconductor accounts in Hsinchu. Engage executive and department-head stakeholders to identify high-value problems, provide technical leadership for DVS solution development across business units, and drive technology adoption through demos, on-site evaluations, joint development programs, and tool qualifications. Manage and mentor a team of PSEs, ensuring strong on-site installation, diagnosis, troubleshooting, service, and repair execution, while owning demand planning and financial forecasting.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Engage with customers at department head and director level to identify high-value problems impacting technology milestones.
  • •Provide technical leadership for developing DVS solutions across business units to address high-value problems.
  • •Drive adoption of new technology at customer sites through demos, on-site evaluations, joint development programs, and tool qualifications.
  • •Manage a team of PSEs providing highly visible customer support, including on-site installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems.
  • •Own technical development of the entire PSE team and implement training plans; mentor new managers and manage demand planning and financial forecasting.

Key Requirements

  • •MS in Engineering, Physics, Materials Science, or a related field.
  • •15+ years of semiconductor industry experience in customer engineering, field service, process support, or applications.
  • •Strong background in semiconductor metrology, inspection, or process control technologies.
  • •5+ years of experience leading managers and multi-level technical organizations.
  • •Proven track record supporting strategic semiconductor customers and driving technology adoption.
Experience:15+ yearsSemiconductor industryField serviceProcess supportApplicationsSemiconductor metrology
Education:Master's in Engineering, Physics, Materials Science (or related field)
Skills:LeadershipCommunicationExecutive stakeholder managementMentoringTechnical leadership
Tech Stack:DVSSemiconductor metrologyInspectionProcess control

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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