Patient Relations Supervisor | Al Futtaim Health | Healthcare (AE)

Al Futtaim Group
United Arab Emirates
Workplace: OnsiteFull timeFunction: Healthcare (Clinical, Medical, Wellness)Education: bachelorsSkills: ["Leadership","Communication","Decision-making","Critical thinking","Conflict management"]

Supervise the day-to-day Patient Relations Executives (PREs) team and support the call center to deliver service excellence. Oversee PRE performance and departmental activities, coordinate projects based on clinic and patient needs, manage patient feedback via satisfaction surveys, and report insights to leadership. Ensure enquiries are converted into services, draft clinic rosters, support training needs, and help implement tools that enhance the patient experience.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
5 hours ago

Patient Relations Supervisor | Al Futtaim Health | Healthcare (AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Supervise the day-to-day Patient Relations Executives (PREs) team and support the call center to deliver service excellence. Oversee PRE performance and departmental activities, coordinate projects based on clinic and patient needs, manage patient feedback via satisfaction surveys, and report insights to leadership. Ensure enquiries are converted into services, draft clinic rosters, support training needs, and help implement tools that enhance the patient experience.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Healthcare (Clinical, Medical, Wellness)
Seniority: Manager level

Key Responsibilities

  • •Oversee and coordinate the PREs department, monitoring performance, standards, concerns, and deviations from objectives.
  • •Organize and administer PREs projects/tasks based on patient and clinic needs.
  • •Serve as floor supervisor to ensure effective time management and hands-on support for daily PRE activities.
  • •Collect and analyze patient feedback through Patient Satisfaction Surveys and provide detailed reports to the Patient Experience Manager and Unit in Charge.
  • •Ensure enquiries are converted to services, produce statistics reports, draft monthly rosters, identify training needs, and support implementation of new devices/systems/tools.

Key Requirements

  • •Bachelor’s degree required.
  • •Significant experience managing a team of administrators.
  • •Significant experience in customer care and administration/booking administration roles with demonstrated commercial awareness.
  • •Strong leadership and supervisory skills.
  • •Excellent written and oral communication skills.
Experience:Customer careAdministrationBooking administration
Education:Bachelor's
Skills:LeadershipCommunicationDecision-makingCritical thinkingConflict management

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
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Glassdoor: 3.6
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