Motorola Solutions

3 weeks ago

Technical Triage Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide front-line technical triage and customer support for Motorola products and solutions. Handle inbound customer inquiries via phone, chat, and ticketing systems, resolve post-sale issues, and troubleshoot equipment, computer, software, and related device problems. Maintain accurate customer records, collaborate with cross-functional teams for complex cases, and ensure a positive, timely customer experience through effective documentation and communication.

Location: Mexico

Workplace: Hybrid

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries and resolve issues via telephone, chat, and ticketing system while ensuring a positive customer experience.
•Address post-sale customer service inquiries, application degradations and interruptions, device issues, and repair requests using problem-solving to identify solutions.
•Develop strong product knowledge of Motorola products, services, and solutions to provide accurate information to customers.
•Troubleshoot and diagnose issues related to equipment, computers, software applications, and associated devices by leveraging technical experts when needed.
•Maintain precise customer records, document interactions, update the support system, and collaborate with cross-functional teams (sales, technical support, product development) to resolve complex issues.

Key Requirements

•Fluent in English (spoken and written).
•High school diploma, GED, or Certificado de Preparatoria (USA or Mexico).
•1 year of work experience.
•Full-time availability and must reside in Reynosa.
•100% onsite for the first 3 months; after that, availability to work hybrid is required (2 days from the site).

Education:High School

Skills:Customer service orientationTeamworkVerbal communicationWritten communicationProblem-solving

Languages:English

Tech Stack:Ticketing systemIncident managementKnowledge management

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

3 weeks ago

Technical Triage Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Hybrid

Employment Type: Full time

Job Function: Consulting & Advisory

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries and resolve issues via telephone, chat, and ticketing system while ensuring a positive customer experience.
•Address post-sale customer service inquiries, application degradations and interruptions, device issues, and repair requests using problem-solving to identify solutions.
•Develop strong product knowledge of Motorola products, services, and solutions to provide accurate information to customers.
•Troubleshoot and diagnose issues related to equipment, computers, software applications, and associated devices by leveraging technical experts when needed.
•Maintain precise customer records, document interactions, update the support system, and collaborate with cross-functional teams (sales, technical support, product development) to resolve complex issues.

Key Requirements

•Fluent in English (spoken and written).
•High school diploma, GED, or Certificado de Preparatoria (USA or Mexico).
•1 year of work experience.
•Full-time availability and must reside in Reynosa.
•100% onsite for the first 3 months; after that, availability to work hybrid is required (2 days from the site).

Education:High School

Skills:Customer service orientationTeamworkVerbal communicationWritten communicationProblem-solving

Languages:English

Tech Stack:Ticketing systemIncident managementKnowledge management

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn