Technical Triage Consultant

Motorola Solutions
Mexico
Workplace: HybridFull timeFunction: Consulting & AdvisoryEducation: high_schoolSkills: ["Customer service orientation","Teamwork","Verbal communication","Written communication","Problem-solving"]

Provide front-line technical triage and customer support for Motorola products and solutions. Handle inbound customer inquiries via phone, chat, and ticketing systems, resolve post-sale issues, and troubleshoot equipment, computer, software, and related device problems. Maintain accurate customer records, collaborate with cross-functional teams for complex cases, and ensure a positive, timely customer experience through effective documentation and communication.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Motorola Solutions
Motorola Solutions
2 months ago

Technical Triage Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 39 days agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide front-line technical triage and customer support for Motorola products and solutions. Handle inbound customer inquiries via phone, chat, and ticketing systems, resolve post-sale issues, and troubleshoot equipment, computer, software, and related device problems. Maintain accurate customer records, collaborate with cross-functional teams for complex cases, and ensure a positive, timely customer experience through effective documentation and communication.
Location: Mexico
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries and resolve issues via telephone, chat, and ticketing system while ensuring a positive customer experience.
  • •Address post-sale customer service inquiries, application degradations and interruptions, device issues, and repair requests using problem-solving to identify solutions.
  • •Develop strong product knowledge of Motorola products, services, and solutions to provide accurate information to customers.
  • •Troubleshoot and diagnose issues related to equipment, computers, software applications, and associated devices by leveraging technical experts when needed.
  • •Maintain precise customer records, document interactions, update the support system, and collaborate with cross-functional teams (sales, technical support, product development) to resolve complex issues.

Key Requirements

  • •Fluent in English (spoken and written).
  • •High school diploma, GED, or Certificado de Preparatoria (USA or Mexico).
  • •1 year of work experience.
  • •Full-time availability and must reside in Reynosa.
  • •100% onsite for the first 3 months; after that, availability to work hybrid is required (2 days from the site).
Education:High School
Skills:Customer service orientationTeamworkVerbal communicationWritten communicationProblem-solving
Languages:English
Tech Stack:Ticketing systemIncident managementKnowledge management

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn