Alcatel Implementation Engineer (L3) (m/w/d) bundesweit

NTT
Hannover
Workplace: HybridFull timeFunction: Software EngineeringExperience: 3+ yearsSkills: ["Troubleshooting","Root-cause analysis","Change management","Release management","Documentation","Know-how transfer"]

Plan, install, and configure Alcatel-Lucent Enterprise ALE communication solutions for customers, including OmniPCX Enterprise (OXE) with high availability and virtualization. Manage systems via OmniVista 8770, implement contact-center scenarios, and perform hybrid/cloud integrations with Rainbow™. Handle SIP trunking and SBC interoperability, deliver troubleshooting and root-cause analyses, and support change/release management, documentation, and SLA-aligned knowledge transfer with Germany-wide travel.

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FursaFursa
NTT
NTT
7 months ago

Alcatel Implementation Engineer (L3) (m/w/d) bundesweit

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Plan, install, and configure Alcatel-Lucent Enterprise ALE communication solutions for customers, including OmniPCX Enterprise (OXE) with high availability and virtualization. Manage systems via OmniVista 8770, implement contact-center scenarios, and perform hybrid/cloud integrations with Rainbow™. Handle SIP trunking and SBC interoperability, deliver troubleshooting and root-cause analyses, and support change/release management, documentation, and SLA-aligned knowledge transfer with Germany-wide travel.
Location: Hannover
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Plan, install, and configure OmniPCX Enterprise (OXE) including high availability and virtualization, managed via OmniVista 8770.
  • •Plan, install, and configure Rainbow contact and communication components including high availability and virtualization, managed via OmniVista 8770.
  • •Implement contact-center scenarios (OmniPCX/CCD) including skill routing, reporting, agent desktop, and integrations such as Genesys/RSI.
  • •Support hybrid/cloud integrations with Rainbow™ (WebRTC-Gateway, OXE↔Rainbow coupling, security/compliance).
  • •Perform SIP trunking and SBC interoperability (e.g., number plans, LCR, emergency routing, testing and acceptance), plus troubleshooting, root-cause analysis, and change/release management with documentation and SLA-aligned knowledge transfer.
Travel: Low travel

Pay and Benefits

Perks:Home OfficeCompany CarRetirementLearning BudgetAnnual Bonus

Key Requirements

  • •3+ years of project experience with ALE communication solutions, especially OXE and OmniVista 8770; secure OXE operation (SIP/IP/DECT).
  • •Relevant ALE certifications (ACSE), ideally for OmniPCX Enterprise, OmniVista 8770, Open/OmniTouch and CCD; willingness for ongoing re-certification.
  • •Solid knowledge of VoIP/SIP, SBC integration, and networking (QoS, VLAN, firewall) plus Linux/Windows fundamentals.
  • •Willingness to travel within Germany according to company guidelines.
  • •Very good German and good English language skills.
Experience:3+ yearsTelecomCollaboration solutionsVoIPContact centerEnterprise communications
Skills:TroubleshootingRoot-cause analysisChange managementRelease managementDocumentationKnow-how transfer
Certifications:ACSE
Languages:GermanEnglish
Tech Stack:Alcatel-Lucent Enterprise (ALE)OmniPCX Enterprise (OXE)OmniVista 8770Rainbow™OmniTouchCCDOmniPCX/CCDWebRTC-GatewayOXE↔Rainbow couplingSIP-trunkingSBC-InteropSIPIPDECTGenesys/RSIAudiocodesVoIPLCRQoSVLAN

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn