Senior Relationship Service Officer - Hang Seng Bank (HK) (Central, Hong Kong Island, HK)

HSBC
America/Chicago
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: certificationSkills: ["Self-motivation","Interpersonal skills","Analytical skills","Customer centricity"]

Provide quality, consistent support services to corporate clients and relationship managers, ensuring daily operations align with SLAs. Proactively identify improvement opportunities and coordinate internally to resolve customer issues. Compile consolidated reports, status tracking, and performance statistics for management oversight. Maintain customer relationships through after-sales support and logistics, supporting corporate banking development goals.

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FursaFursa
HSBC
HSBC
13 hours ago

Senior Relationship Service Officer - Hang Seng Bank (HK) (Central, Hong Kong Island, HK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide quality, consistent support services to corporate clients and relationship managers, ensuring daily operations align with SLAs. Proactively identify improvement opportunities and coordinate internally to resolve customer issues. Compile consolidated reports, status tracking, and performance statistics for management oversight. Maintain customer relationships through after-sales support and logistics, supporting corporate banking development goals.
Location: America/Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver quality, consistent support services to corporate clients and relationship managers while ensuring daily operations align with SLAs.
  • •Proactively identify improvement areas to provide more support and added value.
  • •Communicate and liaise with internal parties to resolve internal/external customer concerns and issues.
  • •Handle and gatekeep reports from relationship managers; compile periodic status tracking, management information, and performance statistics.
  • •Provide quality after-sales support and logistics as assigned, supporting corporate banking development goals.

Key Requirements

  • •Diploma or above in Business Administration, Finance, Accounting, or Economics preferred.
  • •Proven experience providing administrative support in banking or professional firms.
  • •Understanding of bills operations, credit system, credit approval, and related documentation procedures.
  • •Strong PC user with good MS Office or Excel skills.
  • •Proficiency in both English and Chinese (Putonghua fluency preferred).
Experience:Banking
Education:Certification / Diploma in Business Administration, Finance, Accounting, Economics
Skills:Self-motivationInterpersonal skillsAnalytical skillsCustomer centricity
Certifications:Enhanced Competency Framework (ECF)Certified Banker (CB)HKIB
Languages:EnglishChinesePutonghua
Tech Stack:MS OfficeExcelPC

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn