Gorgias

3 weeks ago

Senior Customer Success Manager - Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a strategic partner for an enterprise portfolio of ecommerce merchants, driving product adoption and long-term success with Gorgias. Manage ~70–80 customers through regular check-ins and QBRs, develop account plans, and support renewals. Help customers implement AI-powered workflows, automation, and integrations, monitor account health to prevent churn, and collaborate with Sales, Product, and Support to improve outcomes using customer insights.

Location: Los Angeles

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Manage a portfolio of ~70–80 ecommerce customers, including regular check-ins and QBRs.
•Develop account plans focused on adoption, efficiency, and long-term value, including renewal conversations for lower-risk/smaller expansions.
•Drive adoption of Gorgias features (AI, automation, integrations) and help customers implement AI use cases.
•Monitor customer health (usage, engagement, satisfaction), identify risks early, and take action to prevent churn.
•Partner cross-functionally with Sales, Product, and Support to deliver customer outcomes and surface insights for product improvements.

Pay and Benefits

Salary: USD 136,499 - 154,827 annually

Equity and Bonus:Equity

Perks:Learning Budget

Key Requirements

•3+ years in Customer Success, Account Management, or similar roles.
•Experience managing multiple customers in a SaaS environment.
•Strong communication skills to run structured customer conversations and build stakeholder relationships.
•Comfort balancing strategic discussions with hands-on execution and deep-diving into how things work.
•Experience with ecommerce brands or support operations is a strong plus.

Experience:3+ yearsSaaSE-commerce

Skills:CommunicationStakeholder managementCustomer relationship managementProblem-solvingProactive learning

Tech Stack:AIAutomationIntegrationsChatGPTClaudeGranola

Company Brief

Gorgias

Gorgias provides a conversational AI-powered customer support platform for ecommerce brands, centralizing email, chat, SMS and social support with automation to resolve tickets and drive revenue through support.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.2

Website LinkedIn Glassdoor

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Gorgias

3 weeks ago

Senior Customer Success Manager - Enterprise

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Los Angeles

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Manage a portfolio of ~70–80 ecommerce customers, including regular check-ins and QBRs.
•Develop account plans focused on adoption, efficiency, and long-term value, including renewal conversations for lower-risk/smaller expansions.
•Drive adoption of Gorgias features (AI, automation, integrations) and help customers implement AI use cases.
•Monitor customer health (usage, engagement, satisfaction), identify risks early, and take action to prevent churn.
•Partner cross-functionally with Sales, Product, and Support to deliver customer outcomes and surface insights for product improvements.

Pay and Benefits

Salary: USD 136,499 - 154,827 annually

Equity and Bonus:Equity

Perks:Learning Budget

Key Requirements

•3+ years in Customer Success, Account Management, or similar roles.
•Experience managing multiple customers in a SaaS environment.
•Strong communication skills to run structured customer conversations and build stakeholder relationships.
•Comfort balancing strategic discussions with hands-on execution and deep-diving into how things work.
•Experience with ecommerce brands or support operations is a strong plus.

Experience:3+ yearsSaaSE-commerce

Skills:CommunicationStakeholder managementCustomer relationship managementProblem-solvingProactive learning

Tech Stack:AIAutomationIntegrationsChatGPTClaudeGranola

Company Brief

Gorgias

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.2

Website LinkedIn Glassdoor