Casual Customer Experience Assistant (Contract) (North Sydney, NSW, AU)

Pandora Group
Australia
Workplace: OnsiteContractFunction: Customer Success & Account ManagementSkills: ["Communication","Customer-first mindset","Problem-solving","Attention to detail","Organisation","Resilience","Collaboration"]

Support customers for Pandora’s eCommerce team across phone, live chat, email, and social media. Provide product and styling advice, resolve enquiries, and assist with online orders, shipping, and returns. Handle multiple conversations in a fast-paced, high-volume environment while maintaining accuracy and professionalism. Meet individual and team customer experience KPIs, keep customer records up to date, and contribute to continuous improvement during peak trading periods.

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FursaFursa
Pandora Group
Pandora Group
1 day ago

Casual Customer Experience Assistant (Contract) (North Sydney, NSW, AU)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Support customers for Pandora’s eCommerce team across phone, live chat, email, and social media. Provide product and styling advice, resolve enquiries, and assist with online orders, shipping, and returns. Handle multiple conversations in a fast-paced, high-volume environment while maintaining accuracy and professionalism. Meet individual and team customer experience KPIs, keep customer records up to date, and contribute to continuous improvement during peak trading periods.
Location: Australia
Workplace: Onsite
Employment Type: Contract · 4 months
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Deliver exceptional customer experiences across phone, live chat, email, and social media.
  • •Respond to customer enquiries in a timely, professional, and engaging manner.
  • •Provide product information, styling advice, and tailored recommendations.
  • •Assist customers with online orders, shipping enquiries, returns, and general support requests.
  • •Maintain accurate customer records and achieve individual and team customer experience KPIs.

Key Requirements

  • •Previous experience in customer service, eCommerce, contact centre, or retail environments.
  • •Experience supporting customers via phone, live chat, email and/or social media channels.
  • •Familiarity with CRM and customer service platforms such as Salesforce and Zendesk (or similar).
  • •Strong computer literacy and confidence navigating multiple digital platforms simultaneously.
  • •Experience working towards service, sales, or performance targets is preferred.
Experience:ECommerceContact centerRetail
Skills:CommunicationCustomer-first mindsetProblem-solvingAttention to detailOrganisationResilienceCollaboration
Tech Stack:SalesforceZendesk

Company Brief

Pandora Group
The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.
Industry: Luxury Goods
Headquarters: Copenhagen, Denmark
Website