Claims Team Manager - Home Insurance

Zurich Insurance
Brisbane
Workplace: HybridFull timeFunction: Insurance & ActuarialSkills: ["People-first leadership","Driving accountability","Continuous improvement","Customer empathy","Collaboration"]

Lead a newly formed home-claims team and help launch Zurich’s personal home insurance offering in Australia. Coach and develop Home Claims Advisors, drive performance across customer experience, quality, productivity, risk, and financial metrics, and use performance data to close gaps. Manage workflows and capacity during surge or catastrophe events, embed new ways of working, and implement process improvements to deliver a modern, digital-first claims experience.

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FursaFursa
Zurich Insurance
Zurich Insurance
1 day ago

Claims Team Manager - Home Insurance

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Lead a newly formed home-claims team and help launch Zurich’s personal home insurance offering in Australia. Coach and develop Home Claims Advisors, drive performance across customer experience, quality, productivity, risk, and financial metrics, and use performance data to close gaps. Manage workflows and capacity during surge or catastrophe events, embed new ways of working, and implement process improvements to deliver a modern, digital-first claims experience.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Lead, coach and develop a team of Home Claims Advisors to deliver customer, quality and performance outcomes.
  • •Drive team performance across customer experience, quality, productivity, risk and financial measures.
  • •Set clear expectations, provide regular feedback, and build capability through development conversations.
  • •Monitor performance data and take action to improve results and address gaps.
  • •Manage team workflows and capacity, including during surge or catastrophe events.

Pay and Benefits

Perks:Paid LeaveParental LeaveHybrid WorkingWellness Stipend

Key Requirements

  • •Proven experience leading teams within an insurance or claims environment.
  • •Strong knowledge of home or property claims and end-to-end claims processes.
  • •Experience managing performance across customer, quality and operational metrics.
  • •Sound understanding of relevant legislation, codes and compliance requirements.
  • •Strong analytical capability to interpret data and drive improvements.
Experience:InsuranceClaims
Skills:People-first leadershipDriving accountabilityContinuous improvementCustomer empathyCollaboration

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn