Customer Service Representative - MZ

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Active listening","Attention to detail","Empathy","Communication"]

Deliver exceptional customer support on-site in Alexandria by handling customer inquiries efficiently and with empathy. Provide tailored solutions, resolve issues, and maintain high customer satisfaction through professional phone etiquette and clear communication. You’ll work in a fast-paced environment and need flexibility for night and overnight shifts while focusing on problem-solving, attention to detail, and active listening.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Sutherland
Sutherland
4 days ago

Customer Service Representative - MZ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Deliver exceptional customer support on-site in Alexandria by handling customer inquiries efficiently and with empathy. Provide tailored solutions, resolve issues, and maintain high customer satisfaction through professional phone etiquette and clear communication. You’ll work in a fast-paced environment and need flexibility for night and overnight shifts while focusing on problem-solving, attention to detail, and active listening.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and with empathy
  • •Address customer inquiries and resolve issues
  • •Provide tailored solutions to meet customer needs
  • •Ensure a positive customer experience through effective communication
  • •Maintain professional phone etiquette in customer communications

Key Requirements

  • •Fluency in English (B2/C1 level)
  • •Strong customer service and customer support skills
  • •Demonstrated ability to enhance customer satisfaction and customer experience
  • •Problem-solving, active listening, and attention to detail
  • •Flexibility with night and overnight shifts
Skills:Problem-solvingActive listeningAttention to detailEmpathyCommunication
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor