Customer Service Delivery Advocate

Carvana
Georgia
Workplace: OnsiteFull timeUSD 18 - 20 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Safety-focused","Customer-focused"]

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a positive, customer-facing experience. Load and unload vehicles, inspect the hauler for safe operation, complete customer paperwork, and enter thorough notes into the customer tracking system. Maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy while meeting physical and licensing requirements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Carvana
Carvana
5 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom car haulers while providing a positive, customer-facing experience. Load and unload vehicles, inspect the hauler for safe operation, complete customer paperwork, and enter thorough notes into the customer tracking system. Maintain a clean driving record in line with Carvana’s CMV Driver Qualification policy while meeting physical and licensing requirements.
Location: Georgia
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Frequently load/unload vehicles onto the hauler and inspect the hauler to ensure vehicles are safe to drive.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 18 - 20 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveOvertime

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Be able to read, write, speak, and understand English.
  • •Maintain physical readiness for 8+ hours of activity and 50lbs lifting/carrying, including loading/unloading vehicles in varying weather.
  • •Possess a valid driver’s license and pass a drug test; obtain a DOT Medical Card.
  • •Obtain/maintain required credentials such as a Notary (within 90 days) and state-specific licenses (e.g., Chauffeur’s or Vehicle Verifier) as applicable.
Experience:2+ yearsCustomer service
Skills:Self-motivatedSafety-focusedCustomer-focused
Licenses:Valid driver's licenseNotaryChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn