Customer Service Representative - Entry Level

Qureos
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer focus","Problem-solving","Attention to detail","Organization"]

Serve as the first point of contact for customers, answering questions and assisting with service requests via phone and email. Resolve concerns by listening to customer needs, offering practical solutions, and escalating complex issues when needed. Coordinate service appointments and dispatch vehicles and personnel based on urgency and availability. Maintain accurate customer records and learn product and service procedures to support customers effectively.

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FursaFursa
Qureos
Qureos
1 day ago

Customer Service Representative - Entry Level

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, answering questions and assisting with service requests via phone and email. Resolve concerns by listening to customer needs, offering practical solutions, and escalating complex issues when needed. Coordinate service appointments and dispatch vehicles and personnel based on urgency and availability. Maintain accurate customer records and learn product and service procedures to support customers effectively.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Communicate with customers by phone and email in a friendly, professional manner.
  • •Answer questions, provide information, and assist customers with service requests.
  • •Identify customer needs, provide practical solutions, and escalate complex concerns to management when necessary.
  • •Coordinate service appointments and dispatch vehicles and personnel based on location, urgency, availability, and customer needs.
  • •Maintain accurate records of customer interactions, service requests, and resolutions, and keep customer information up to date in the customer management system.

Pay and Benefits

Perks:Health Insurance401kPaid Leave

Key Requirements

  • •High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
  • •Strong verbal and written communication skills.
  • •Friendly, professional, customer-focused attitude.
  • •Good problem-solving and decision-making skills with strong attention to detail.
  • •Comfortable with computers, email, and basic data-entry systems while organizing and prioritizing multiple tasks.
Skills:CommunicationCustomer focusProblem-solvingAttention to detailOrganization
Tech Stack:EmailData-entryCustomer management systemComputers

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn