Enterprise Support Engineer (Treca Smena) [00h-08h]

BlueCat Networks
Belgrade
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Problem-solving","Communication","Proactive","Continuous improvement","Prioritization"]

Work directly with BlueCat’s largest enterprise customers in the Customer Care team—anticipating, identifying, and resolving technical concerns. Optimize customers’ use of BlueCat products through deep troubleshooting, debugging, and root-cause analysis, including setting up test environments and reproducing issues with step-by-step guidance to Engineering. Escalate problems across business units and own the technical relationship to align customers’ short- and long-term needs.

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FursaFursa
BlueCat Networks
BlueCat Networks
1 day ago

Enterprise Support Engineer (Treca Smena) [00h-08h]

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Work directly with BlueCat’s largest enterprise customers in the Customer Care team—anticipating, identifying, and resolving technical concerns. Optimize customers’ use of BlueCat products through deep troubleshooting, debugging, and root-cause analysis, including setting up test environments and reproducing issues with step-by-step guidance to Engineering. Escalate problems across business units and own the technical relationship to align customers’ short- and long-term needs.
Location: Belgrade
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with enterprise clients to optimize the use of BlueCat products and services by understanding requests and applying in-depth technical knowledge.
  • •Perform in-depth troubleshooting and debugging to identify root cause, including creating test environments that mirror customer production setups.
  • •Use testing methodology and step-by-step communication to reproduce issues and share findings with BlueCat Engineering to determine root causes.
  • •Identify opportunities to upgrade or provide additional products/services that address customer pain points and needs.
  • •Escalate issues across multiple business units and own the technical relationship so short- and long-term customer needs are known internally at BlueCat.

Pay and Benefits

Perks:Learning BudgetWellness StipendLifestyle AccountRecognition Program

Key Requirements

  • •5+ years’ experience with DNS, DHCP, and Linux.
  • •Strong knowledge of networking protocols and experience debugging network issues (including packet capture and analysis).
  • •Experience with common protocols and services such as FTP, TFTP, NTP, SNMP, and syslog.
  • •Ability to troubleshoot and debug technical issues to identify root cause, including setting up test environments and running tests with customer or representative data.
  • •Experience managing customers in an enterprise environment and delivering excellent customer service.
Experience:5+ yearsEnterprise
Skills:Problem-solvingCommunicationProactiveContinuous improvementPrioritization
Tech Stack:LinuxDNSDHCPFTPTFTPNTPSNMPSyslogPacket captureDebuggingTroubleshootingDatabases

Company Brief

BlueCat Networks
Provides enterprise DNS, DHCP and IP address management (DDI) solutions that enable centralized network control, automation, and security for large organizations and service providers across cloud, hybrid, and on-premises environments.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Toronto, Canada
Founded: 2001
WebsiteLinkedIn