Associated Banc-Corp

2 weeks ago

Customer Care Representative - 2nd Shift Full Time (Shift Premium Available)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Provide friendly, accurate customer support by phone and email, resolving questions and troubleshooting complex account or technical issues. Promote products and services that meet customer needs while mentoring and training new team members to maintain high-quality service. Uphold compliance with bank policies and regulations and collaborate across teams to improve customer experiences. This 2nd-shift role (12:00pm–9:00pm) includes a shift premium.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Laboratory & Clinical Operations

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
•Troubleshoot and resolve complex account or technical issues using available tools and resources.
•Promote Associated Bank products and services that meet customers’ needs.
•Mentor and train new team members to ensure consistent, high-quality service delivery.
•Uphold compliance with bank policies, procedures, and regulations and collaborate across teams to improve customer experiences.

Pay and Benefits

Salary: USD 17 - 26.14 hourly

Equity and Bonus:Equity

Perks:401kPensionPaid LeaveParental LeaveEquity

Key Requirements

•High school diploma or equivalent.
•Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
•Ability to respond to customer inquiries via phone and email with prompt, courteous, and accurate service.
•Comfort troubleshooting and resolving complex account or technical issues using available tools and resources.
•Preferred: Bilingual English/Spanish proficiency.

Education:High School

Skills:CommunicationProfessionalismEmpathyCollaborationCustomer service

Languages:EnglishSpanish

Company Brief

Associated Banc-Corp

Associated Banc-Corp is a bank holding company providing retail, commercial, and wealth management services across the Midwest. It offers checking, lending, treasury, mortgage, and investment solutions for consumers, businesses, and institutions.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Green Bay, United States

Founded: 1964

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Associated Banc-Corp

2 weeks ago

Customer Care Representative - 2nd Shift Full Time (Shift Premium Available)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Laboratory & Clinical Operations

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service.
•Troubleshoot and resolve complex account or technical issues using available tools and resources.
•Promote Associated Bank products and services that meet customers’ needs.
•Mentor and train new team members to ensure consistent, high-quality service delivery.
•Uphold compliance with bank policies, procedures, and regulations and collaborate across teams to improve customer experiences.

Pay and Benefits

Salary: USD 17 - 26.14 hourly

Equity and Bonus:Equity

Perks:401kPensionPaid LeaveParental LeaveEquity

Key Requirements

•High school diploma or equivalent.
•Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
•Ability to respond to customer inquiries via phone and email with prompt, courteous, and accurate service.
•Comfort troubleshooting and resolving complex account or technical issues using available tools and resources.
•Preferred: Bilingual English/Spanish proficiency.

Education:High School

Skills:CommunicationProfessionalismEmpathyCollaborationCustomer service

Languages:EnglishSpanish

Company Brief

Associated Banc-Corp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Green Bay, United States

Founded: 1964

Website LinkedIn