PRADA Client Advisor MRTW, Bond Street (London, GB)

Prada Group
London
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Interpersonal skills","Relationship building","Teamwork","Customer focus"]

Deliver an exceptional luxury client experience as a Brand Ambassador by understanding client needs, building meaningful relationships, and promoting the Prada brand philosophy and values. Exceed individual sales targets and KPI goals while providing excellence service across in-store and ecommerce. Maintain strong product and brand knowledge, capture client data in the CRM, resolve client complaints, and support daily store operations in line with company procedures and Omni-channel expectations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Prada Group
Prada Group
1 month ago

PRADA Client Advisor MRTW, Bond Street (London, GB)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Deliver an exceptional luxury client experience as a Brand Ambassador by understanding client needs, building meaningful relationships, and promoting the Prada brand philosophy and values. Exceed individual sales targets and KPI goals while providing excellence service across in-store and ecommerce. Maintain strong product and brand knowledge, capture client data in the CRM, resolve client complaints, and support daily store operations in line with company procedures and Omni-channel expectations.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Place the customer at the center and provide excellent service following the client journey ceremony.
  • •Exceed individual sales targets and KPI goals to maximize personal performance and contribute to store success.
  • •Demonstrate strong product knowledge and deep understanding of Prada history, culture, and DNA.
  • •Capture customer data in the company CRM to maintain and develop personalized relationships and future opportunities.
  • •Embrace Omni-channel mindset, host customer appointments (in person or virtually), and support store operations and compliance with procedures including security, cash activity, inventory, logistics, and reporting.

Key Requirements

  • •Similar experience within a luxury or premium brand
  • •Understanding of luxury customer service
  • •Experience building long-lasting client relationships
  • •Able to work both in a team and independently
  • •Fluency in English with excellent communication and interpersonal skills
Experience:LuxuryPremium retail
Skills:CommunicationInterpersonal skillsRelationship buildingTeamworkCustomer focus
Languages:English
Tech Stack:CRMDigital tools

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn