Applied Materials

3 months ago

Customer Support Technician 客戶支援助理工程師

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Support wafer-measurement and Tier I procedures while performing independent preventative maintenance, wet cleans, and kit disassembly/rebuilds. Learn diagnostic techniques using documentation and test equipment with guidance from senior engineers, and resolve basic technical issues. Use knowledge management systems, follow IP and safety procedures, and represent the company to customers with professional, respectful customer service—supporting quality and operational performance across assigned site locations and product tools.

Location: Kaohsiung

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Perform standard Tier I procedures including wafer measurement.
•Perform preventative maintenance and wet cleans independently; assist senior engineers with corrective maintenance as needed.
•Disassemble, clean, and rebuild kits as part of kit management quality.
•Learn and apply diagnostic techniques using documentation and test equipment with assistance from senior engineers.
•Represent Applied Materials to the customer using good customer service skills while complying with safety procedures and IP guidelines.

Pay and Benefits

Perks:Travel AllowanceEmployee Assistance

Key Requirements

•Bachelor's degree with an Engineering education background.
•No requirement on working experience (welcome new graduates).
•English requirement: TOEIC 400 or above.
•Ability to diagnose and resolve basic technical problems following established procedures.
•Willingness to work in a physically demanding clean-room environment and use required PPE (e.g., coveralls, safety glasses, gloves, respirators, face shields).

Education:Bachelor's

Skills:Customer serviceCommunicationAnalytical skillsProblem-solvingSafety awareness

Languages:English

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Applied Materials

3 months ago

Customer Support Technician 客戶支援助理工程師

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Kaohsiung

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Perform standard Tier I procedures including wafer measurement.
•Perform preventative maintenance and wet cleans independently; assist senior engineers with corrective maintenance as needed.
•Disassemble, clean, and rebuild kits as part of kit management quality.
•Learn and apply diagnostic techniques using documentation and test equipment with assistance from senior engineers.
•Represent Applied Materials to the customer using good customer service skills while complying with safety procedures and IP guidelines.

Pay and Benefits

Perks:Travel AllowanceEmployee Assistance

Key Requirements

•Bachelor's degree with an Engineering education background.
•No requirement on working experience (welcome new graduates).
•English requirement: TOEIC 400 or above.
•Ability to diagnose and resolve basic technical problems following established procedures.
•Willingness to work in a physically demanding clean-room environment and use required PPE (e.g., coveralls, safety glasses, gloves, respirators, face shields).

Education:Bachelor's

Skills:Customer serviceCommunicationAnalytical skillsProblem-solvingSafety awareness

Languages:English

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor