Citizens Banker

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 25.48 - 31.25 hourlyFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Communication","Problem-solving","Customer-centricity","Collaboration","Multitasking"]

Serve as the face of the branch by building trusted customer relationships and delivering trusted financial advice. Use strong communication and problem-solving to understand customer needs for spending, saving, borrowing, and investing, and recommend tailored solutions. Collaborate with Wealth Management, Mortgage, and Business Banking partners for more complex needs, and make outbound calls to acquire customers and schedule checkups. Follow all cash-handling, policies, and regulations.

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Citizens Bank
Citizens Bank
3 days ago

Citizens Banker

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the face of the branch by building trusted customer relationships and delivering trusted financial advice. Use strong communication and problem-solving to understand customer needs for spending, saving, borrowing, and investing, and recommend tailored solutions. Collaborate with Wealth Management, Mortgage, and Business Banking partners for more complex needs, and make outbound calls to acquire customers and schedule checkups. Follow all cash-handling, policies, and regulations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Build lasting relationships with customers by providing trusted advice and recommendations across financial solutions.
  • •Support spending, saving, borrowing, and investing needs by understanding personal financial goals and tailoring solutions.
  • •Introduce customers to digital and mobile-first banking options such as the app and ATMs.
  • •Collaborate with Wealth Management, Mortgage, and Business Banking partners to help customers with complex needs.
  • •Make outbound calls to acquire customers and schedule financial checkup appointments while following all policies and regulations, including proper cash handling.

Pay and Benefits

Salary: USD 25.48 - 31.25 hourly
Perks:Health InsuranceDentalVision401kTuition AssistanceDiscounts

Key Requirements

  • •High school degree or GED.
  • •2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals.
  • •Ability to ask questions, identify customer needs, and improve customer relationships.
  • •Proven success building relationships and recommending/referring products and services via in-person and phone interactions.
  • •Ability to use digital technology to support delivering business goals and solve customer issues.
Experience:SalesCustomer service
Education:High School
Skills:CommunicationProblem-solvingCustomer-centricityCollaborationMultitasking
Licenses:NMLSSAFE Act
Tech Stack:Mobile bankingOnline bankingATMsSmartphoneTablet

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website