Senior International Customer Success Account Manager

Edmentum
United Kingdom, United States
Full timeGBP 50,000 - 52,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Mentorship","Coaching","Relationship management","Executive communication"]

Own a portfolio of complex, high-value international accounts and guide onboarding, implementation, adoption, and long-term customer success. Serve as the International Services team’s escalation anchor and leader—mentoring Customer Success Managers, resolving difficult customer and operational issues, and driving structured execution. Improve team outcomes using customer success tools and reporting to surface risks and strengthen service delivery. Represent the function in strategic customer engagements, with travel to key markets as needed.

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Edmentum
Edmentum
1 day ago

Senior International Customer Success Account Manager

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Last checked: 6 hours agoStatus: Live

Job Summary

Own a portfolio of complex, high-value international accounts and guide onboarding, implementation, adoption, and long-term customer success. Serve as the International Services team’s escalation anchor and leader—mentoring Customer Success Managers, resolving difficult customer and operational issues, and driving structured execution. Improve team outcomes using customer success tools and reporting to surface risks and strengthen service delivery. Represent the function in strategic customer engagements, with travel to key markets as needed.
Location: United Kingdom, United States
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Own and lead a portfolio of strategic international accounts across onboarding, implementation, adoption, and long-term success.
  • •Provide day-to-day leadership and mentorship to Customer Success Managers, coaching tools usage and structured execution habits.
  • •Act as first line of escalation for complex customer and operational challenges, resolving independently and coaching others to solve.
  • •Lead onboarding and enablement for new team members to service international accounts from day one.
  • •Drive consistent adoption of customer success tools and reporting practices using data to surface risks and improve service delivery.
Travel: Medium travel

Pay and Benefits

Salary: GBP 50,000 - 52,000 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Bachelor’s degree in Business, Education, International Relations, or a related field.
  • •5+ years of experience in customer success, account management, or international services, including lead or senior-level capacity.
  • •Experience owning complex, high-value accounts across onboarding/implementation through long-term retention.
  • •Experience mentoring or formally leading a team, with strong coaching and relationship-management skills.
  • •Proficiency with customer success platforms and CRM tools, using data to identify risks and drive action.
Experience:5+ yearsCustomer successAccount managementInternational services
Education:Bachelor's in Business, Education, International Relations
Skills:LeadershipMentorshipCoachingRelationship managementExecutive communication
Tech Stack:CRMCustomer success platforms

Company Brief

Edmentum
Provides online curriculum, assessment, and instructional tools for K–12 educators and students, offering digital courses, practice and test prep, and intervention programs to support personalized learning and academic achievement.
Industry: EdTech
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Bloomington, United States
WebsiteLinkedIn