2 days ago

TikTok Shop - After- sales Operations Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own build-out of after-sales infrastructure for TikTok Shop on the US e-commerce platform, spanning return network and end-to-end return/process operations (exchanges, reshipment, and related return solutions). Drive arbitration policy and execution for disputed orders, including evidence collection, liability determination, and ruling enforcement. Partner with Product, Customer Service, Logistics, and Risk to improve dispute resolution experiences through metrics, benchmarking, and SOP documentation.

Location: Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Revenue Operations (RevOps)

Key Responsibilities

•Support development and optimization of return infrastructure, including return network coverage and processes plus exchange and reshipment solutions.
•Own operational execution for arbitration workflows, including evidence collection, liability determination, and ruling enforcement.
•Define and maintain arbitration rules and standards across buyer, seller, and platform responsibilities.
•Monitor after-sales infrastructure metrics and surface insights to drive continuous improvement.
•Benchmark US return infrastructure (carrier networks, drop-off points, return warehouses) and recommend operational improvements.

Key Requirements

•BA/BS degree (or equivalent practical experience).
•3+ years in e-commerce operations, logistics, customer service, or a related field.
•Familiarity with after-sales operations, return logistics, or dispute resolution.
•Proven ability to lead complex, cross-functional strategy initiatives using data-driven frameworks.
•Strong analytical and structured thinking skills.

Experience:E-commerceLogisticsCustomer serviceMarketplace operationsDispute resolution

Education:Bachelor's

Skills:Analytical thinkingStructured thinkingCross-functional collaborationStrategy executionData-driven decision making

Tech Stack:ExcelSQL

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

TikTok Shop - After- sales Operations Program Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Revenue Operations (RevOps)

Key Responsibilities

•Support development and optimization of return infrastructure, including return network coverage and processes plus exchange and reshipment solutions.
•Own operational execution for arbitration workflows, including evidence collection, liability determination, and ruling enforcement.
•Define and maintain arbitration rules and standards across buyer, seller, and platform responsibilities.
•Monitor after-sales infrastructure metrics and surface insights to drive continuous improvement.
•Benchmark US return infrastructure (carrier networks, drop-off points, return warehouses) and recommend operational improvements.

Key Requirements

•BA/BS degree (or equivalent practical experience).
•3+ years in e-commerce operations, logistics, customer service, or a related field.
•Familiarity with after-sales operations, return logistics, or dispute resolution.
•Proven ability to lead complex, cross-functional strategy initiatives using data-driven frameworks.
•Strong analytical and structured thinking skills.

Experience:E-commerceLogisticsCustomer serviceMarketplace operationsDispute resolution

Education:Bachelor's

Skills:Analytical thinkingStructured thinkingCross-functional collaborationStrategy executionData-driven decision making

Tech Stack:ExcelSQL

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn