Technical Support Engineer - SA (P)

Nintex
Johannesburg
Full timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Customer focus","Teamwork"]

Provide expert technical support for Nintex products to customers and partners, collecting data to troubleshoot usage, ensuring SLA adherence and a positive experience. Build product knowledge through training, resolve issues via CRM/phone/chat, document findings for knowledge bases, and collaborate in a fast-paced hybrid environment with on-call responsibilities to support global customers.

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FursaFursa
Nintex
Nintex
4 months ago

Technical Support Engineer - SA (P)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Provide expert technical support for Nintex products to customers and partners, collecting data to troubleshoot usage, ensuring SLA adherence and a positive experience. Build product knowledge through training, resolve issues via CRM/phone/chat, document findings for knowledge bases, and collaborate in a fast-paced hybrid environment with on-call responsibilities to support global customers.
Location: Johannesburg
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide outstanding technical support and product expertise to interact with customers/partners to resolve issues and understand product usage
  • •Ensure all defined SLAs are met and maintain a positive customer experience with each contact
  • •Use the company CRM, Phone or Chat to troubleshoot and resolve technical issues with Nintex products and environments
  • •Replicate complex customer scenarios using virtual machines and document results for knowledge base creation
  • •Participate in team meetings, contribute ideas, and take on-call responsibilities to support global customers

Pay and Benefits

Perks:Wellness StipendHybrid Working

Key Requirements

  • •Microsoft certification in cloud technologies
  • •Demonstrated experience administering Microsoft SharePoint
  • •Demonstrable knowledge of Microsoft web server and development products (Visual Studio, IIS and IIS plugins)
  • •SQL developer experience - understand stored procedures and database design
  • •Experience with Salesforce as a user, power user or administrator
Experience:SaaSCloud
Skills:CommunicationProblem-solvingCustomer focusTeamwork
Certifications:Microsoft certification in cloud technologies
Languages:English
Tech Stack:SharePointVisual StudioIISSalesforceSQLActive DirectoryRESTJava.NETHTMLCSS

Company Brief

Nintex
Provides a workflow and process automation platform that enables organizations to design, automate, and optimize business processes across systems, with tools for document generation, robotic process automation, and process intelligence.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Bellevue, United States
Founded: 2006
WebsiteLinkedIn