Implementation Specialist

CoVet - Veterinary AI Scribe and Copilot for Vets
British Columbia
Workplace: RemoteFull timeCAD 70,000 - 80,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Organizational skills","Communication","Presentation","Stakeholder coordination","Problem-solving","Attention to detail","Cross-functional collaboration"]

Own the onboarding and early adoption journey for Enterprise and Partnership Groups, guiding customers and partners from initial interest to 30 days post-signup. Build and manage implementation plans, timelines, checklists, and rollout activities, coordinating across stakeholders while delivering onboarding, training, webinars, demos, and pilot-to-rollout transitions. Provide admin setup support, troubleshoot blockers, and drive activation and participation during the first month.

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FursaFursa
CoVet - Veterinary AI Scribe and Copilot for Vets
CoVet - Veterinary AI Scribe and Copilot for Vets
11 hours ago

Implementation Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Own the onboarding and early adoption journey for Enterprise and Partnership Groups, guiding customers and partners from initial interest to 30 days post-signup. Build and manage implementation plans, timelines, checklists, and rollout activities, coordinating across stakeholders while delivering onboarding, training, webinars, demos, and pilot-to-rollout transitions. Provide admin setup support, troubleshoot blockers, and drive activation and participation during the first month.
Location: British Columbia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Support Enterprise Groups and Partnership Groups from trial through 30 days post-signup.
  • •Manage onboarding and launch coordination, including implementation plans, timelines, checklists, and rollout activities.
  • •Deliver onboarding sessions, user/admin training, and webinar-based rollouts.
  • •Coordinate pilot setup and transitions from pilot to broader rollout, including admin setup, launch readiness, and troubleshooting.
  • •Drive activation and early adoption in the first 30 days; provide customer/partner-facing demos and surface leads or upsell signals back to Sales.

Pay and Benefits

Salary: CAD 70,000 - 80,000 annually
Perks:Health InsuranceDentalVisionRemote Work

Key Requirements

  • •Experience in onboarding, implementation, customer success, account support, project coordination, or a similar customer-facing role.
  • •Strong organizational skills to manage multiple priorities at once.
  • •Excellent communication and presentation skills, including leading webinars and training sessions.
  • •Ability to coordinate across multiple stakeholders and keep projects moving forward.
  • •Problem-solving ability and attention to detail.
Skills:Organizational skillsCommunicationPresentationStakeholder coordinationProblem-solvingAttention to detailCross-functional collaboration

Company Brief

CoVet - Veterinary AI Scribe and Copilot for Vets
Provides an AI-powered scribe and copilot tailored for veterinarians, automating medical note-taking, streamlining workflows, and integrating with clinical records to improve efficiency and accuracy in veterinary practices.
Industry: Pets & Animal Health
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