Honeywell

1 day ago

Customer Program Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Lead customer experience program execution for complex Smart Energy initiatives by coordinating cross-functional stakeholders and maintaining operational governance. Track deliverables, milestones, actions, risks, and escalations to ensure on-time outcomes, while developing and improving process documentation and reporting. Partner with finance, sourcing, and procurement to support purchase requisitions, purchase orders, invoice readiness, and customer communication readiness.

Location: Markham

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Lead day-to-day coordination of customer experience (CX) program activities, ensuring deliverables, milestones, actions, and escalations are tracked and completed on time.
•Support program governance by maintaining operating rhythms, meeting cadences, action logs, risk registers, decision records, and follow-up mechanisms.
•Coordinate with internal teams and external partners to resolve issues impacting customer experience, project delivery, billing, procurement, logistics, payroll, and field execution.
•Develop, maintain, and improve standard work, process documentation, job aids, trackers, templates, and reporting tools for repeatable program execution.
•Monitor program performance indicators including schedule progress, open actions, issue closure, financial inputs, purchase order status, invoice readiness, customer-impacting risks, and service commitments.

Pay and Benefits

Salary: 61,000 - 80,000 annually

Key Requirements

•Post-secondary degree/diploma preferably in a business field.
•3+ years supporting complex customer programs, project operations, order-to-cash activities, procurement processes, field service programs, or cross-functional business operations.
•3+ years coordinating multiple stakeholders, managing competing priorities, and following through on actions in a fast-paced environment.
•3+ years advanced Microsoft Office knowledge, including Excel, Word, Outlook, and PowerPoint.
•3+ years preparing program reports, trackers, meeting materials, process documentation, and executive-ready updates.

Experience:3+ yearsSmart EnergyUtility programs

Skills:Customer obsessionService mindsetCross-functional collaborationStakeholder managementStructured problem solving

Tech Stack:Microsoft OfficeExcelWordOutlookPowerPointSAPSalesforce

Company Brief

Honeywell

Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Honeywell

1 day ago

Customer Program Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Markham

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Lead day-to-day coordination of customer experience (CX) program activities, ensuring deliverables, milestones, actions, and escalations are tracked and completed on time.
•Support program governance by maintaining operating rhythms, meeting cadences, action logs, risk registers, decision records, and follow-up mechanisms.
•Coordinate with internal teams and external partners to resolve issues impacting customer experience, project delivery, billing, procurement, logistics, payroll, and field execution.
•Develop, maintain, and improve standard work, process documentation, job aids, trackers, templates, and reporting tools for repeatable program execution.
•Monitor program performance indicators including schedule progress, open actions, issue closure, financial inputs, purchase order status, invoice readiness, customer-impacting risks, and service commitments.

Pay and Benefits

Salary: 61,000 - 80,000 annually

Key Requirements

•Post-secondary degree/diploma preferably in a business field.
•3+ years supporting complex customer programs, project operations, order-to-cash activities, procurement processes, field service programs, or cross-functional business operations.
•3+ years coordinating multiple stakeholders, managing competing priorities, and following through on actions in a fast-paced environment.
•3+ years advanced Microsoft Office knowledge, including Excel, Word, Outlook, and PowerPoint.
•3+ years preparing program reports, trackers, meeting materials, process documentation, and executive-ready updates.

Experience:3+ yearsSmart EnergyUtility programs

Skills:Customer obsessionService mindsetCross-functional collaborationStakeholder managementStructured problem solving

Tech Stack:Microsoft OfficeExcelWordOutlookPowerPointSAPSalesforce

Company Brief

Honeywell

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor