Expression of Interest Technical Success Manager, LATAM

Darktrace
Mexico, United States
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Customer relationship management","Stakeholder engagement","Communication","Presentation","Collaboration"]

Build a future pipeline of Technical Success Manager talent to help LATAM customers adopt and operationalize Darktrace’s AI-driven cybersecurity solutions. Partner with customer security and IT teams to drive technical value realization, strengthen adoption and operational maturity, identify high-impact use cases, and monitor health and engagement metrics. Collaborate cross-functionally with Sales, Solutions Engineering, Professional Services, and Support to improve retention, growth, and long-term customer outcomes.

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FursaFursa
Darktrace
Darktrace
2 days ago

Expression of Interest Technical Success Manager, LATAM

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Job Summary

Build a future pipeline of Technical Success Manager talent to help LATAM customers adopt and operationalize Darktrace’s AI-driven cybersecurity solutions. Partner with customer security and IT teams to drive technical value realization, strengthen adoption and operational maturity, identify high-impact use cases, and monitor health and engagement metrics. Collaborate cross-functionally with Sales, Solutions Engineering, Professional Services, and Support to improve retention, growth, and long-term customer outcomes.
Location: Mexico, United States
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Build trusted relationships with customer security, IT, and technical stakeholders.
  • •Develop technical success plans that drive adoption, value realization, and operational maturity.
  • •Identify strategic use cases that embed cybersecurity technology into daily workflows.
  • •Monitor customer health, engagement, and adoption metrics to proactively address risks and challenges.
  • •Partner with internal teams to support customer retention, growth, and long-term success, acting as the voice of the customer across the organization.

Key Requirements

  • •3+ years of experience in a customer-facing technical role such as Technical Success Manager, Customer Success Manager, Technical Account Manager, Solutions Consultant, Technical Consultant, or similar.
  • •Experience working with enterprise customers in cybersecurity, networking, cloud, SaaS, infrastructure, or related technology environments.
  • •Ability to translate complex technical concepts into practical business outcomes.
  • •Experience driving customer adoption, retention, and long-term success.
  • •Fluency in English and Spanish; Strong Plus Portuguese (not required).
Experience:3+ yearsCybersecurityNetworkingCloudSaaSEnterprise customersInfrastructure
Skills:Customer relationship managementStakeholder engagementCommunicationPresentationCollaboration
Languages:EnglishSpanishPortuguese

Company Brief

Darktrace
Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 2013
WebsiteLinkedIn