L2 Support Specialist

NTT
Guadalajara
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Collaboration","Communication","Technical feedback"]

Provide L2 support to resolve application issues through detailed analysis, including code fixes and rigorous testing when needed. Support product servers and clients on cutting-edge platforms, continuously improve performance and delivery, and perform detailed RCA for production incidents with corrective actions. Collaborate with global team members and provide technical feedback to development teams, leveraging strong Unix, SQL, scripting, and Java application support experience.

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FursaFursa
NTT
NTT
1 week ago

L2 Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide L2 support to resolve application issues through detailed analysis, including code fixes and rigorous testing when needed. Support product servers and clients on cutting-edge platforms, continuously improve performance and delivery, and perform detailed RCA for production incidents with corrective actions. Collaborate with global team members and provide technical feedback to development teams, leveraging strong Unix, SQL, scripting, and Java application support experience.
Location: Guadalajara
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide L2 support to resolve issues using detailed analysis.
  • •Implement code fixes and perform rigorous testing when required.
  • •Support product servers and clients on cutting-edge platforms.
  • •Enhance application performance through continuous improvement and continuous delivery.
  • •Conduct detailed RCA for production issues and implement corrective actions; provide technical feedback to development teams.

Key Requirements

  • •3+ years of relevant experience in application maintenance and support.
  • •Good knowledge of Unix and SQL, plus knowledge of other scripting languages.
  • •Knowledge of a programming language, preferably Java.
  • •Ability to actively support L2 issue resolution with detailed analysis.
  • •Validated collaboration and communication skills in a global environment.
Experience:3+ years
Skills:CollaborationCommunicationTechnical feedback
Tech Stack:UnixSQLScripting languagesJavaApplication support

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn