Customer Account Representative

Eaton
United Kingdom
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Interpersonal skills","Communication","Listening","Problem-solving","Attention to detail","Adaptability","Initiative","Data collection","Accuracy"]

Manage business-as-usual customer opportunities at the Inside Sales team, serving as the primary contact for orders, spares and repairs, and quotation requests. Close orders, process purchase orders, load orders into systems, and ensure data quality and commercial compliance. Communicate delivery dates and delays, maintain opportunity schedules, and track arrears against requested dates while collaborating with internal stakeholders and subject matter experts.

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Eaton
Eaton
2 months ago

Customer Account Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Manage business-as-usual customer opportunities at the Inside Sales team, serving as the primary contact for orders, spares and repairs, and quotation requests. Close orders, process purchase orders, load orders into systems, and ensure data quality and commercial compliance. Communicate delivery dates and delays, maintain opportunity schedules, and track arrears against requested dates while collaborating with internal stakeholders and subject matter experts.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Interact with customers to provide and process information for inquiries, concerns, and requests.
  • •Close orders and handle transactions, including processing purchase orders within the Inside Sales Team in the IPT.
  • •Generate and provide quotations for business-as-usual opportunities by liaising with internal stakeholders and SMEs, and manage opportunities through the BAU process.
  • •Log requests, RfPs, and RfQs into the ticketing system and send order acknowledgements and status reports.
  • •Maintain customer relationships, manage delivery dates/arreas, and ensure offers and orders are commercially sound and compliant with contract and internal procedures.
Travel: Low travel

Key Requirements

  • •Experience working in a customer-facing environment.
  • •Degree-level education beneficial.
  • •Competence in customer service principles, account management, and handling orders and price requests.
  • •Experience processing quotations and communicating them to customers.
  • •Competence with Microsoft Word and Excel and experience using CRM and MRP systems.
Skills:Customer serviceInterpersonal skillsCommunicationListeningProblem-solvingAttention to detailAdaptabilityInitiativeData collectionAccuracy
Tech Stack:Ticketing systemCRMMRPMicrosoft WordMicrosoft ExcelSales ledgerPurchase ordersInvoicing

Eligibility

Security Clearance:Security clearance

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn