Senior Expert GES SBS Customer Quality

DSM
Hyderabad
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Experience: 5+ yearsSkills: ["Continuous improvement","Collaboration","Communication"]

Serve as the primary quality partner for customers and internal teams, handling customer quality requests, questionnaires, issues, and inquiries within the food and ingredients industry. Manage and support complaint handling to drive customer satisfaction and resolution. Build strong customer QA relationships, support key account programs, and lead continuous improvement of customer service, quality processes, and documentation. Collaborate across Sales, Marketing, Product Management, and Regulatory Affairs to support quality-related projects.

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FursaFursa
DSM
DSM
4 days ago

Senior Expert GES SBS Customer Quality

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Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the primary quality partner for customers and internal teams, handling customer quality requests, questionnaires, issues, and inquiries within the food and ingredients industry. Manage and support complaint handling to drive customer satisfaction and resolution. Build strong customer QA relationships, support key account programs, and lead continuous improvement of customer service, quality processes, and documentation. Collaborate across Sales, Marketing, Product Management, and Regulatory Affairs to support quality-related projects.
Location: Hyderabad
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Mid level

Key Responsibilities

  • •Act as the primary quality contact for customers and internal business partners.
  • •Respond to customer quality requests, questionnaires, statements, issues, and inquiries accurately and on time.
  • •Build and maintain customer QA relationships while supporting global and regional key account programs.
  • •Manage and support complaint handling processes to ensure customer satisfaction and resolution.
  • •Drive continuous improvement initiatives for customer service, quality processes, and documentation; collaborate cross-functionally on quality-related projects.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Bachelor’s or master’s degree in food technology, Microbiology, Chemistry, or a related scientific field.
  • •Minimum 5 years of Quality Assurance experience in food manufacturing or food ingredients.
  • •Strong knowledge of Food Hygiene standards, HACCP, quality systems, and ISO certifications.
  • •Experience managing customer-facing quality assurance activities and customer quality relationships.
  • •Proficiency in tools such as Excel, Power BI, CRM systems, Outlook, and PowerPoint.
Experience:5+ yearsFood manufacturingFood ingredients
Education:
Skills:Continuous improvementCollaborationCommunication
Certifications:ISO
Languages:EnglishSpanish
Tech Stack:ExcelPower BICRMOutlookPowerPointHACCPISO

Company Brief

DSM
DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2023
WebsiteLinkedIn