IT Project Associate

SAP
Bengaluru
Workplace: HybridFull timeFunction: Communications, PR & CommunitySkills: ["Communication","Interpersonal skills","Analytical skills","Problem-solving","Self-motivated"]

Support day-to-day operations for storage environments used by SAP cloud solutions within the SCI Storage Delivery team. Handle ITSM activities (Incident, Problem, Change Management), operational risk and lifecycle management, and keep operational records, trackers, reports, and documentation up to date. Assist with root-cause analysis and actions, escalate issues when needed, and provide basic project support through tracking, status updates, and documentation.

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FursaFursa
SAP
SAP
2 hours ago

IT Project Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Support day-to-day operations for storage environments used by SAP cloud solutions within the SCI Storage Delivery team. Handle ITSM activities (Incident, Problem, Change Management), operational risk and lifecycle management, and keep operational records, trackers, reports, and documentation up to date. Assist with root-cause analysis and actions, escalate issues when needed, and provide basic project support through tracking, status updates, and documentation.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Graduate level

Key Responsibilities

  • •Support ITSM activities including Incident, Problem, and Change Management.
  • •Support operational processes such as Risk Management and Lifecycle Management.
  • •Maintain and update operational records, trackers, reports, and documentation.
  • •Support root cause analysis and tracking of assigned actions; escalate issues when required.
  • •Provide basic support to Project Managers with tracking, documentation, action items, and status updates.
Travel: Low travel

Key Requirements

  • •Basic understanding of ITIL processes and IT service management (ITSM).
  • •Good analytical and reporting skills to work with reports and dashboards.
  • •Basic knowledge of ServiceNow ITSM (advantage).
  • •Awareness of DevOps and Agile concepts (advantage).
  • •Strong willingness to learn new technologies, tools, and processes; good communication and problem-solving skills.
Experience:CloudITSMIT service management
Skills:CommunicationInterpersonal skillsAnalytical skillsProblem-solvingSelf-motivated
Tech Stack:ITILITSMServiceNowDevOpsAgile

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor