Zscaler

1 day ago

Senior Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Drive long-term customer success as the central post-sales technical point of contact, guiding customers through their Zero Trust journey. Build deep stakeholder relationships, align customer goals with Zscaler priorities, and provide expert technical governance to develop customized integration and operationalization strategies. Proactively drive adoption, identify insights and risks, manage complex escalations across Sales/Support/Product, and share best practices to strengthen the Customer Success team’s collective impact.

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Build and nurture deep relationships with customer stakeholders and operational service owners to align customer objectives with Zscaler goals.
•Provide expert technical guidance and robust Technical Governance to develop customized strategies for integrating and operationalizing Zscaler solutions.
•Proactively drive adoption by identifying actionable insights, anticipating technical hurdles, and creating risk mitigation plans to ensure long-term customer success.
•Manage complex escalations with cross-functional collaboration across Sales, Support, and Product to deliver a high-impact customer experience.
•Master Zscaler products and services and contribute to creation/sharing of best practice guides, playbooks, and videos to strengthen the Customer Success team.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveRetirement OptionsLearning Budget

Key Requirements

•8+ years in customer-facing technical roles with 3+ years in Technical Account Management, Customer Success, Solutions Delivery, or Sales Engineering within Cloud, Web Security, Networking, or Infrastructure domains.
•Strong technical acumen to align customer business challenges to the Zscaler portfolio for desired business and security outcomes.
•Ability to analyze customer data to generate insights and build tailored adoption strategies and risk mitigation plans.
•Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions.
•Solid understanding of networking protocols (HTTP, DNS, SSL) and technologies like DLP, Sandbox, SDWAN, CASB, with some ability to troubleshoot using Ping, Traceroute, and MTR.

Experience:8+ yearsCloudWeb securityNetworkingInfrastructure

Skills:Problem-solvingCollaborationOwnershipGrowth mindsetIntegrity

Certifications:CISSPCCNPCCIENetwork+AWSAzureGoogle Cloud

Languages:English

Tech Stack:Zero Trust ExchangeAI/MLHTTPDNSSSLDLPSandboxSDWANCASBPingTracerouteMTRSASESSEZTNAAI Security

Company Brief

Zscaler

Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn

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Zscaler

1 day ago

Senior Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Build and nurture deep relationships with customer stakeholders and operational service owners to align customer objectives with Zscaler goals.
•Provide expert technical guidance and robust Technical Governance to develop customized strategies for integrating and operationalizing Zscaler solutions.
•Proactively drive adoption by identifying actionable insights, anticipating technical hurdles, and creating risk mitigation plans to ensure long-term customer success.
•Manage complex escalations with cross-functional collaboration across Sales, Support, and Product to deliver a high-impact customer experience.
•Master Zscaler products and services and contribute to creation/sharing of best practice guides, playbooks, and videos to strengthen the Customer Success team.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveRetirement OptionsLearning Budget

Key Requirements

•8+ years in customer-facing technical roles with 3+ years in Technical Account Management, Customer Success, Solutions Delivery, or Sales Engineering within Cloud, Web Security, Networking, or Infrastructure domains.
•Strong technical acumen to align customer business challenges to the Zscaler portfolio for desired business and security outcomes.
•Ability to analyze customer data to generate insights and build tailored adoption strategies and risk mitigation plans.
•Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions.
•Solid understanding of networking protocols (HTTP, DNS, SSL) and technologies like DLP, Sandbox, SDWAN, CASB, with some ability to troubleshoot using Ping, Traceroute, and MTR.

Experience:8+ yearsCloudWeb securityNetworkingInfrastructure

Skills:Problem-solvingCollaborationOwnershipGrowth mindsetIntegrity

Certifications:CISSPCCNPCCIENetwork+AWSAzureGoogle Cloud

Languages:English

Tech Stack:Zero Trust ExchangeAI/MLHTTPDNSSSLDLPSandboxSDWANCASBPingTracerouteMTRSASESSEZTNAAI Security

Company Brief

Zscaler

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 2007

Website LinkedIn