Desktop Support

General Dynamics
United States
Workplace: OnsiteFull timeUSD 64,230 - 80,500 annuallyFunction: IT Support & HelpdeskExperience: 3+ yearsSkills: ["Self-starter","Initiative","Learns fast","Multi-project management","Documentation maintenance"]

Provide on-customer-site Tier 2 desktop and systems support across Department of Defense networks and enclaves with minimal supervision. Manage and support services using on-premise hardware, perform hardware/software updates, and install, repair, and maintain laptops, desktops, and zero clients. Troubleshoot and support Tier 1–2 issues, implement systems management TTPs, and support enterprise components including Active Directory, SCCM, Exchange, PKI, file shares, and security controls while maintaining the required TS/SCI clearance.

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FursaFursa
General Dynamics
General Dynamics
5 days ago

Desktop Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide on-customer-site Tier 2 desktop and systems support across Department of Defense networks and enclaves with minimal supervision. Manage and support services using on-premise hardware, perform hardware/software updates, and install, repair, and maintain laptops, desktops, and zero clients. Troubleshoot and support Tier 1–2 issues, implement systems management TTPs, and support enterprise components including Active Directory, SCCM, Exchange, PKI, file shares, and security controls while maintaining the required TS/SCI clearance.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Manager level

Key Responsibilities

  • •Provide Tier 2 systems and desktop support as part of an enterprise team with minimal supervision.
  • •Manage services using on-premise hardware, including regular hardware and software updates.
  • •Install, repair, and perform preventative maintenance of laptops, desktops, and zero clients.
  • •Troubleshoot and provide technical support to Tier 1 & 2 support and enterprise components as required.
  • •Implement systems management tactics, techniques, and procedures (TTP), including supporting lifecycle documentation updates.
Travel: Medium travel

Pay and Benefits

Salary: USD 64,230 - 80,500 annually
Perks:Health InsuranceDentalVision401kPaid LeavePaid Parental

Key Requirements

  • •TS/SCI clearance required and ability to obtain TS/SCI.
  • •US citizenship required.
  • •Security+ CE certification required and DoD compliance 8570.01.
  • •High school/GED with 3 years related experience, or associate degree with 4 years, or bachelor’s degree with 2 years.
  • •2+ years in at least three areas including VDI, Active Directory, SCCM, Exchange, information security, and desktop applications; plus 2+ years troubleshooting and maintaining Windows 11 desktops.
Experience:3+ years
Skills:Self-starterInitiativeLearns fastMulti-project managementDocumentation maintenance
Certifications:Security+ CEDoD 8570.01
Tech Stack:Active DirectorySystem Center Configuration Manager (SCCM)SCCMExchangePKIVirus protectionFile SharesVDIWindows 11Zero ClientsNetworking fundamentals

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn