Thales

3 weeks ago

Product Support Engineer (Appsec) On prem

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Handle level 2/level 3 technical support for Imperva products, working with customers, partners, and internal teams to troubleshoot complex issues across performance, crashes, packet inspections, and log analysis. Serve as an SME, create training content, and deliver quarterly enablement. Provide solutions or workarounds aligned to SLAs through hotline/ticket support, escalate when needed, and analyze case trends to improve products.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handle level 2/level 3 technical support cases with customers, partners, and internal teams including escalation coordination.
•Act as a subject matter expert on Imperva products; create training content and deliver quarterly enablement sessions.
•Troubleshoot complex issues such as performance problems, system crashes, packet inspections, and in-depth log analysis.
•Provide workarounds and best-fit resolutions, prioritizing by facts, severity, and business impact while responding to customers via SLAs.
•Be available for support hotline/tickets, schedule remote troubleshooting sessions, and contribute to the Imperva knowledge base with guides and how-to articles.

Key Requirements

•8+ years of technical support experience with networking technologies, network security, operating systems (Linux/UNIX), and protocols like HTTP and SSL.
•Excellent customer support skills plus a Bachelor’s degree in a related field or equivalent experience.
•Deep understanding of internet security and networking technologies including TCP/IP, HTTP, load balancers, proxies, and firewalls, with experience working with Oracle Databases.
•Prior experience with Linux and other Unix operating systems.
•Working knowledge of tools like Wireshark, tcpdump, OpenSSL, Burp, Fiddler, Postman, and curl.

Experience:8+ yearsCybersecurityInternet securityApplication securityNetwork security

Education:Bachelor's

Skills:Customer commitmentCommunicationProblem-solvingIndependent workingTeam collaboration

Certifications:CCNACCNPCISSPCISACISMCEHITILMCITP

Tech Stack:ImpervaIncapsulaWeb Application FirewallLoad balancersProxiesFirewallsTCP/IPHTTPSSLLinuxUNIXOracle DatabasesWiresharkTcpdumpOpenSSLBurpFiddlerPostmanCurlAWS

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn

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Thales

3 weeks ago

Product Support Engineer (Appsec) On prem

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Handle level 2/level 3 technical support cases with customers, partners, and internal teams including escalation coordination.
•Act as a subject matter expert on Imperva products; create training content and deliver quarterly enablement sessions.
•Troubleshoot complex issues such as performance problems, system crashes, packet inspections, and in-depth log analysis.
•Provide workarounds and best-fit resolutions, prioritizing by facts, severity, and business impact while responding to customers via SLAs.
•Be available for support hotline/tickets, schedule remote troubleshooting sessions, and contribute to the Imperva knowledge base with guides and how-to articles.

Key Requirements

•8+ years of technical support experience with networking technologies, network security, operating systems (Linux/UNIX), and protocols like HTTP and SSL.
•Excellent customer support skills plus a Bachelor’s degree in a related field or equivalent experience.
•Deep understanding of internet security and networking technologies including TCP/IP, HTTP, load balancers, proxies, and firewalls, with experience working with Oracle Databases.
•Prior experience with Linux and other Unix operating systems.
•Working knowledge of tools like Wireshark, tcpdump, OpenSSL, Burp, Fiddler, Postman, and curl.

Experience:8+ yearsCybersecurityInternet securityApplication securityNetwork security

Education:Bachelor's

Skills:Customer commitmentCommunicationProblem-solvingIndependent workingTeam collaboration

Certifications:CCNACCNPCISSPCISACISMCEHITILMCITP

Tech Stack:ImpervaIncapsulaWeb Application FirewallLoad balancersProxiesFirewallsTCP/IPHTTPSSLLinuxUNIXOracle DatabasesWiresharkTcpdumpOpenSSLBurpFiddlerPostmanCurlAWS

Company Brief

Thales

Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 2000

Website LinkedIn