Customer Support Specialist | CRM | Technical & Platform Support

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Teamwork","Ownership","Time management","Attention to detail"]

Deliver prompt technical and platform support to customers using the company’s CRM and digital services. Own inquiries end-to-end—from first contact to resolution—while troubleshooting issues, documenting actions, and sharing knowledge with the team. Prioritize and manage multiple requests efficiently, collaborate to improve communication and problem-solving, and gather stakeholder feedback to continuously enhance the customer experience.

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FursaFursa
Qureos
Qureos
2 days ago

Customer Support Specialist | CRM | Technical & Platform Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 25 minutes agoStatus: Live

Job Summary

Deliver prompt technical and platform support to customers using the company’s CRM and digital services. Own inquiries end-to-end—from first contact to resolution—while troubleshooting issues, documenting actions, and sharing knowledge with the team. Prioritize and manage multiple requests efficiently, collaborate to improve communication and problem-solving, and gather stakeholder feedback to continuously enhance the customer experience.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide prompt, effective support for customers using the CRM, resolving technical inquiries and platform issues.
  • •Collaborate with team members to ensure seamless communication and efficient problem-solving.
  • •Take ownership of customer inquiries from initial contact through resolution, maintaining high customer service standards.
  • •Manage time efficiently to handle multiple support requests and prioritize client needs.
  • •Document customer interactions and troubleshooting steps accurately to support record-keeping and knowledge sharing.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •Excellent verbal and written communication to explain complex technical issues clearly.
  • •Strong problem-solving skills to identify issues quickly and implement effective solutions.
  • •A team-oriented mindset with experience working collaboratively in shared environments.
  • •Proven ability to take ownership and be accountable for high-quality customer support outcomes.
  • •Effective time management with strong attention to detail for accurate documentation and thorough troubleshooting.
Skills:CommunicationProblem-solvingTeamworkOwnershipTime managementAttention to detail
Tech Stack:CRMDigital services

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn