Etihad Aviation Group

2 weeks ago

Product Manager - Journey Orchestration

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Define and deliver Guest 360 product strategy, roadmap, and priorities, owning the end-to-end product lifecycle. Lead journey orchestration across platforms such as Adobe Journey Optimizer, designing omnichannel customer journeys with segmentation, triggers, decisioning, and personalization. Translate CRM, booking, and loyalty data into activation use cases, partner with data/engineering/CX/marketing for integration, and use analytics to improve engagement and conversion.

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Define and deliver Guest 360 product strategy, roadmap, and priorities.
•Own journey orchestration capabilities across platforms (e.g., Adobe Journey Optimizer or similar).
•Design and optimize omnichannel customer journeys, including segmentation, triggers, decisioning, and personalization.
•Translate customer data (CRM, booking, loyalty) into actionable use cases and activation strategies.
•Partner with cross-functional teams to ensure end-to-end delivery and use analytics to improve engagement and conversion.

Key Requirements

•7+ years of product management experience focused on digital/data platforms.
•Experience with journey orchestration platforms such as Adobe Journey Optimizer (and related tools).
•Strong understanding of Customer 360 / CDP, personalization, and omnichannel engagement.
•Hands-on experience working with customer datasets (CRM, booking, loyalty).
•Proven ability to manage the product lifecycle, own roadmaps, and prioritize opportunities.

Experience:7+ yearsDigital platformsData platforms

Skills:Stakeholder managementCommunicationPresentationData-driven decision making

Languages:English (UK)

Tech Stack:Adobe Journey OptimizerAdobe CampaignFirstHiveBrazeCustomer 360CDPCRMAdobe AnalyticsAEPAEMAdobe CXLLMsNLPPersonalization engines

Company Brief

Etihad Aviation Group

Etihad Aviation Group (Etihad Airways) is the national airline of the UAE, operating passenger and cargo services worldwide from Abu Dhabi and providing aviation-related services across hospitality, maintenance and cargo sectors.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Government Funded

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Etihad Aviation Group

2 weeks ago

Product Manager - Journey Orchestration

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Abu Dhabi

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Define and deliver Guest 360 product strategy, roadmap, and priorities.
•Own journey orchestration capabilities across platforms (e.g., Adobe Journey Optimizer or similar).
•Design and optimize omnichannel customer journeys, including segmentation, triggers, decisioning, and personalization.
•Translate customer data (CRM, booking, loyalty) into actionable use cases and activation strategies.
•Partner with cross-functional teams to ensure end-to-end delivery and use analytics to improve engagement and conversion.

Key Requirements

•7+ years of product management experience focused on digital/data platforms.
•Experience with journey orchestration platforms such as Adobe Journey Optimizer (and related tools).
•Strong understanding of Customer 360 / CDP, personalization, and omnichannel engagement.
•Hands-on experience working with customer datasets (CRM, booking, loyalty).
•Proven ability to manage the product lifecycle, own roadmaps, and prioritize opportunities.

Experience:7+ yearsDigital platformsData platforms

Skills:Stakeholder managementCommunicationPresentationData-driven decision making

Languages:English (UK)

Tech Stack:Adobe Journey OptimizerAdobe CampaignFirstHiveBrazeCustomer 360CDPCRMAdobe AnalyticsAEPAEMAdobe CXLLMsNLPPersonalization engines

Company Brief

Etihad Aviation Group

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Government Funded

Headquarters: Abu Dhabi, United Arab Emirates

Founded: 2003

Glassdoor: 3.6

Website LinkedIn Glassdoor