HR Helpdesk Specialist - Pessoas Com Deficiência (PCD)

ByteDance
São Paulo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Patience","Teamwork","Critical thinking","Emotional intelligence","Communication","Discretion","Confidentiality","Ethics","Collaboration"]

Serve as an HR policy specialist for Non CN Mainland HR, responding to employee questions through an HR on Call system with timely, accurate, and professional support. Triage and log inquiries in a ticketing workflow, conduct research for complex cases, and help maintain an EHD knowledge base in Lark. Participate in HR policy training and ensure service continuity by extending support hours during peak/undersstaffed periods.

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ByteDance
ByteDance
3 days ago

HR Helpdesk Specialist - Pessoas Com Deficiência (PCD)

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Last checked: 12 hours agoStatus: Live

Job Summary

Serve as an HR policy specialist for Non CN Mainland HR, responding to employee questions through an HR on Call system with timely, accurate, and professional support. Triage and log inquiries in a ticketing workflow, conduct research for complex cases, and help maintain an EHD knowledge base in Lark. Participate in HR policy training and ensure service continuity by extending support hours during peak/undersstaffed periods.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Act as Non CN Mainland HR policy specialist and respond to employee queries via the HR on Call system with timely, accurate, professional replies.
  • •Handle and advance complex inquiries through research/findings and escalate to the appropriate next level or Subject Matter Expert (SME).
  • •Analyze, categorize, and log inquiries in the HR on Call ticket system with required case tagging/explanations.
  • •Participate in on-site or online HR policy training across local/regional/global levels and complete self-learning and research as needed.
  • •Support SME with development and maintenance of the EHD knowledge base in Lark and internal documents to improve accessibility and capabilities.

Key Requirements

  • •Bachelor’s degree or above in Human Resources, Industrial-Organizational Psychology, Communications, or a business-related field (or other relevant fields).
  • •1+ years of experience in Human Resources in a Shared Service Center, Employee Helpdesk, or Service Desk in APAC country(ies), preferably in tech/BPO.
  • •Service-oriented attitude with the ability to adapt and work under tight deadlines.
  • •Ability to work flexibly and independently, including extended hours/different time zones as needed.
  • •Experience with Microsoft Office tools/programs and an HR system (WorkDay highly desired).
Experience:TechBPOShared services
Education:Bachelor's in Human Resources, Industrial-Organizational Psychology, Communications, or business-related degree
Skills:PatienceTeamworkCritical thinkingEmotional intelligenceCommunicationDiscretionConfidentialityEthicsCollaboration
Languages:English
Tech Stack:LarkHR on CallMicrosoft OfficeWorkDayHR systemTicketing systemEHD knowledge base

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn