Mastercard

3 weeks ago

Consultant, Customer Success, Product Specialist, Advisors Client Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Support customers through onboarding, adoption, and ongoing use of Mastercard products and analytics solutions. Act as a product expert and trusted partner to drive product adoption, resolve issues, improve customer satisfaction, and reduce churn. Lead delivery and data/insight workstreams by validating and analyzing data, reporting against success metrics, and creating presentation materials. Collaborate with Sales, Product, Technology, and Support to enhance customer outcomes in the Business & Market Intelligence suite.

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as a primary point of contact for customer inquiries, issues, and questions; provide guidance on product features, best practices, and troubleshooting.
•Drive customer onboarding and adoption by proactively engaging customers, educating them on maximizing product value, and monitoring usage to identify churn risks.
•Support delivery projects by ensuring contractual objectives and timelines, performing data validation, analysis, reporting, and insight generation.
•Resolve common customer challenges by escalating complex issues to Product, Technology, Support, or Management and tracking follow-ups until timely resolution.
•Act as a liaison between customers and product development teams to support prioritization of enhancement requests and contribute to customer education materials and knowledgebase content.

Key Requirements

•Experience delivering SaaS solutions or data products.
•Proven experience in customer delivery or consulting, driving customer engagement and successful product/project deliverables.
•Customer success mindset focused on scalable, innovative, end-user focused solutions.
•Ability to work with both business and technology stakeholders; strong writer, presenter, and speaker.
•Fluent Spanish and English required; Portuguese desirable; bachelor’s degree or equivalent; strong analytics and data visualization experience (e.g., Tableau, Power BI) and familiarity with CRM tools (e.g., Salesforce, Zendesk, Gainsight).

Experience:SaaSData productsCustomer deliveryConsultingCustomer success

Education:Bachelor's

Skills:Stakeholder managementCommunicationPresentingAnalytical problem-solvingOrganizational skills

Languages:SpanishEnglishPortuguese

Tech Stack:TableauPower BISalesforceZendeskGainsightWordExcelPowerPoint

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

3 weeks ago

Consultant, Customer Success, Product Specialist, Advisors Client Services

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as a primary point of contact for customer inquiries, issues, and questions; provide guidance on product features, best practices, and troubleshooting.
•Drive customer onboarding and adoption by proactively engaging customers, educating them on maximizing product value, and monitoring usage to identify churn risks.
•Support delivery projects by ensuring contractual objectives and timelines, performing data validation, analysis, reporting, and insight generation.
•Resolve common customer challenges by escalating complex issues to Product, Technology, Support, or Management and tracking follow-ups until timely resolution.
•Act as a liaison between customers and product development teams to support prioritization of enhancement requests and contribute to customer education materials and knowledgebase content.

Key Requirements

•Experience delivering SaaS solutions or data products.
•Proven experience in customer delivery or consulting, driving customer engagement and successful product/project deliverables.
•Customer success mindset focused on scalable, innovative, end-user focused solutions.
•Ability to work with both business and technology stakeholders; strong writer, presenter, and speaker.
•Fluent Spanish and English required; Portuguese desirable; bachelor’s degree or equivalent; strong analytics and data visualization experience (e.g., Tableau, Power BI) and familiarity with CRM tools (e.g., Salesforce, Zendesk, Gainsight).

Experience:SaaSData productsCustomer deliveryConsultingCustomer success

Education:Bachelor's

Skills:Stakeholder managementCommunicationPresentingAnalytical problem-solvingOrganizational skills

Languages:SpanishEnglishPortuguese

Tech Stack:TableauPower BISalesforceZendeskGainsightWordExcelPowerPoint

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor