Customer Support Engineer-Scanner光刻 (上海张江/嘉定/临港)-社招

ASML
Shanghai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Teamwork","Troubleshooting","Customer training","Technical writing"]

Aspect of the role includes installing and commissioning ASML scanner equipment at customer sites, diagnosing and repairing issues, training users, and maintaining equipment to ensure optimal functionality. The role involves significant hands-on work in clean rooms, collaboration with field support, and producing technical reports while adapting to company needs and travel requirements.

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FursaFursa
ASML
ASML
6 months ago

Customer Support Engineer-Scanner光刻 (上海张江/嘉定/临港)-社招

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 days agoStatus: Live

Job Summary

Aspect of the role includes installing and commissioning ASML scanner equipment at customer sites, diagnosing and repairing issues, training users, and maintaining equipment to ensure optimal functionality. The role involves significant hands-on work in clean rooms, collaboration with field support, and producing technical reports while adapting to company needs and travel requirements.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Install equipment at customer locations, including equipment with new features, unload components, inspect for damage, assemble, align and test; analyze applicability and adherence to design specifications and recommend design changes or substitution of materials when appropriate
  • •Evaluate and diagnose problems; perform repairs and collaborate with colleagues and customers to isolate and solve issues
  • •Maintain and optimize equipment daily to enhance functionality and prevent problems
  • •Train customers in use and routine maintenance; act as a resource for users on routine malfunctions and advise on corrective actions
  • •Prepare written technical reports and perform administrative/coordination duties (pass-downs, work orders, field service reports, system problem reports, monthly reports); provide support to less experienced staff
Travel: Low travel

Key Requirements

  • •BS degree in an engineering field or equivalent experience; mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software, and related safety procedures
  • •Sufficient oral and written English level
  • •Analytical thinking with off-line analysis capability and strong communication
  • •Willingness to learn, initiative, and ability to work with colleagues
  • •Ability to spend >50% of time in a clean room working with mechanical and electrical equipment
Experience:EngineeringSemiconductorElectronics
Education:Bachelor's
Skills:CommunicationTeamworkTroubleshootingCustomer trainingTechnical writing
Languages:EnglishChinese
Tech Stack:PneumaticsHydraulicsElectronicsSemiconductor processesRelevant software

Company Brief

ASML
Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Veldhoven, Netherlands
Founded: 1984
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn