Customer Service

BTSE
Manila
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Problem-solving","Customer service","Teamwork"]

Support role in a global fintech and blockchain environment providing high-quality assistance to VIP users and partners across multiple channels. Responsibilities include resolving account and transaction issues, contributing to knowledge bases, and coordinating with internal teams while participating in a rotational schedule and potential Manila office work.

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FursaFursa
BTSE
BTSE
6 months ago

Customer Service

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Support role in a global fintech and blockchain environment providing high-quality assistance to VIP users and partners across multiple channels. Responsibilities include resolving account and transaction issues, contributing to knowledge bases, and coordinating with internal teams while participating in a rotational schedule and potential Manila office work.
Location: Manila
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Assist customers on the platform by addressing concerns, requests, and queries across various communication channels, including support email, CRM systems, live chat, social media, community forums, and official messaging platforms (e.g., Telegram, WhatsApp, Discord).
  • •Troubleshoot and coordinate with internal support teams and colleagues to resolve transaction, platform, wallet, and account-related issues efficiently and accurately.
  • •Handle special tasks that may require additional support for VIPs, white label and/or mutual onboarding partners; Co-manage high level customer support needs with the Sr. Customer Service Officer and/or CS Head
  • •Build up FAQ, SOP, KB, Confluence for any new coming features and updates as required
  • •Perform other tasks and duties to be assigned by Supervisor

Key Requirements

  • •Minimum of 2 years' experience in Customer Service, BPO, or a related client-facing support role.
Experience:2+ yearsFintechCryptocurrencyDigital assets
Skills:CommunicationProblem-solvingCustomer serviceTeamwork
Languages:English
Tech Stack:CRMConfluenceLive Chat

Company Brief

BTSE
BTSE operates a cryptocurrency exchange and digital asset trading platform offering spot, futures, margin trading, and institutional custody solutions, focused on liquidity, security, and a broad range of crypto and fiat trading pairs for retail and institutional clients.
Industry: Trading Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Founded: 2018
WebsiteLinkedIn