Lead Teller

KeyCorp
Buffalo
Workplace: OnsiteFull timeUSD 18.75 - 25 hourlyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: high_schoolSkills: ["Client servicing","Problem-solving","Coaching","Teamwork","Time management"]

Serve as a trusted client-service partner in the branch by troubleshooting complex teller issues, resolving client servicing needs, and delivering distinctive service. Lead teller line operations in an in-person setting by coaching tellers, managing scheduling and staffing issues, and ensuring compliance with security, audit, and regulatory procedures. Listen for financial wellness opportunities, use financial wellness tools, and transition clients to a banker for deeper conversations while supporting branch onboarding and training.

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FursaFursa
KeyCorp
KeyCorp
2 days ago

Lead Teller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as a trusted client-service partner in the branch by troubleshooting complex teller issues, resolving client servicing needs, and delivering distinctive service. Lead teller line operations in an in-person setting by coaching tellers, managing scheduling and staffing issues, and ensuring compliance with security, audit, and regulatory procedures. Listen for financial wellness opportunities, use financial wellness tools, and transition clients to a banker for deeper conversations while supporting branch onboarding and training.
Location: Buffalo
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide client experience leadership by being present with clients and teammates and acting as a primary troubleshooter for complex client service needs.
  • •Coach and ensure accurate, efficient teller function performance, including cash drawer balancing and secure processing of cash transactions.
  • •Listen for financial wellness opportunities during client conversations, use financial wellness tools, and transition clients to a banker.
  • •Manage day-to-day teller line operations, including teller scheduling/staffing, coaching, and overseeing branch operational standards and compliance.
  • •Support branch manager with onboarding and training new tellers; attend in-person morning huddles and end-of-day debriefs and work Saturdays as directed.

Pay and Benefits

Salary: USD 18.75 - 25 hourly

Key Requirements

  • •High school diploma, GED, or equivalent business experience (required).
  • •3+ years of demonstrated superior client relationship skills (required).
  • •3+ years of experienced cash handling (required).
  • •Working knowledge of PC with Windows-based applications and a calculator (required).
  • •Demonstrated ability to lead, motivate, foster teamwork, and manage multiple tasks (required).
Experience:3+ yearsBankingFinancial servicesCash handling
Education:High School
Skills:Client servicingProblem-solvingCoachingTeamworkTime management
Licenses:Notary License
Tech Stack:WindowsPCCalculator

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn