Client Consultant

Audemars Piguet
Macau
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsSkills: ["Customer service","Communication","Interpersonal skills","Teamwork","Integrity"]

Deliver exceptional pre- and post-sales customer experience in the boutique by serving walk-in, phone, and email clients, supporting repairs, and maintaining lasting rapport with prospects and clients. Own product, pricing, and service knowledge, transform client contacts into sales, and follow CRM and ambassador practices. Execute boutique operations including merchandising standards, inventory replenishment, invoicing/reporting via Y2, and support marketing events while meeting sales and service KPIs.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Audemars Piguet
Audemars Piguet
2 days ago

Client Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Deliver exceptional pre- and post-sales customer experience in the boutique by serving walk-in, phone, and email clients, supporting repairs, and maintaining lasting rapport with prospects and clients. Own product, pricing, and service knowledge, transform client contacts into sales, and follow CRM and ambassador practices. Execute boutique operations including merchandising standards, inventory replenishment, invoicing/reporting via Y2, and support marketing events while meeting sales and service KPIs.
Location: Macau
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Provide first-class customer service for pre- and post-sales interactions, including repairs, and welcome customers as an AP Ambassador.
  • •Build rapport with prospects and clients, recognize clients, maintain regular communication, and recruit new clients/prospects.
  • •Perform sales activities via walk-ins and phone/email, convert client contacts into sales, and drive accessories and exceptional timepiece sales while limiting discounts per guidelines.
  • •Maintain boutique presentation and operations (cleanliness, merchandising, digital materials/music, marketing stock, inventory control, vault replenishment and storage standards).
  • •Handle boutique opening/closing, support supervisor stock checks and inventory updates, perform invoicing and reporting in Y2, and assist with marketing events under Marketing supervision.

Key Requirements

  • •Minimum 3–5 years working experience in retail or hospitality.
  • •Excellent customer service skills and a professional, self-motivated approach to selling.
  • •Strong interpersonal and communication skills, including outgoing teamwork.
  • •Good command of Cantonese, English, and Mandarin.
  • •Ability to demonstrate knowledge of customers, watchmaking history/events, company products, and company policies and procedures.
Experience:3-5 yearsRetailHospitality
Skills:Customer serviceCommunicationInterpersonal skillsTeamworkIntegrity
Languages:CantoneseEnglishMandarin
Tech Stack:Y2CRM

Company Brief

Audemars Piguet
Swiss manufacturer of high-end mechanical watches and luxury timepieces, known for iconic designs like the Royal Oak and for traditional craftsmanship blended with contemporary innovation.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Le Brassus, Switzerland
Founded: 1875
WebsiteLinkedIn