Customer Support Specialist – AI Assisted

Hire Hangar
Cape Town
Workplace: RemoteContractUSD 1,700 - 2,200 monthlyFunction: Customer Support (Service Desk)Skills: ["Communication","Attention to detail","Remote collaboration","Time management","Problem-solving"]

Customer Support Specialist leveraging AI-assisted tools to deliver fast, accurate support via email, chat, and ticketing systems for remote US/UK-based clients. Works within EST hours, collaborates with internal teams, and helps optimize AI prompts and processes while maintaining a human, customer-first approach in a contract, remote role.

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Hire Hangar
Hire Hangar
5 months ago

Customer Support Specialist – AI Assisted

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Customer Support Specialist leveraging AI-assisted tools to deliver fast, accurate support via email, chat, and ticketing systems for remote US/UK-based clients. Works within EST hours, collaborates with internal teams, and helps optimize AI prompts and processes while maintaining a human, customer-first approach in a contract, remote role.
Location: Cape Town
Workplace: Remote
Employment Type: Contract
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide timely and professional customer support via email, chat, and ticketing systems
  • •Use AI-assisted tools to draft, summarize, and optimize customer responses
  • •Resolve order, product, and account-related inquiries efficiently
  • •Escalate complex issues and collaborate with internal teams as needed
  • •Maintain accurate support records and ticket documentation

Pay and Benefits

Salary: USD 1,700 - 2,200 monthly

Key Requirements

  • •Hands-on experience in customer support or customer service roles
  • •Experience using AI tools to assist with customer communication or workflow efficiency
  • •Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
  • •Strong written communication skills and attention to detail
  • •Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)
Experience:Customer supportAI
Skills:CommunicationAttention to detailRemote collaborationTime managementProblem-solving
Languages:English
Tech Stack:ZendeskGorgiasFreshdeskChatGPTAI-powered macrosSlackZoomGoogle WorkspaceAsana

Company Brief

Hire Hangar
Hire Hangar connects high-growth companies with pre-vetted international talent, offering fast, cost-effective full-time and contract-to-hire placements focused on regions like Latin America, South Africa, and Egypt.
Industry: Recruitment Agencies
Company Size: Small (11 to 50 employees)
Growth: Early Stage Startup
Headquarters: New York City, United States
Founded: 2023
WebsiteLinkedInGlassdoor