Duty Manager

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 27,839.67+Function: Facilities, Workplace & Physical OperationsSkills: ["Leadership","Organizational skills","Problem-solving","Decision-making","Communication"]

Lead the day-to-day operations of a leisure and fitness centre, ensuring safe, high-quality activities for visitors. Support and coordinate colleagues on shift, respond confidently to incidents and emergencies, and maintain a strong health and safety culture. Track performance using operational data and KPIs to drive continuous improvement. Build relationships with customers and stakeholders to deliver a welcoming, customer-focused experience.

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FursaFursa
Serco
Serco
5 days ago

Duty Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead the day-to-day operations of a leisure and fitness centre, ensuring safe, high-quality activities for visitors. Support and coordinate colleagues on shift, respond confidently to incidents and emergencies, and maintain a strong health and safety culture. Track performance using operational data and KPIs to drive continuous improvement. Build relationships with customers and stakeholders to deliver a welcoming, customer-focused experience.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Facilities, Workplace & Physical Operations
Seniority: Manager level

Key Responsibilities

  • •Manage the day-to-day operation of the facility, ensuring activities are delivered safely and to a high standard.
  • •Lead and support colleagues during shifts, allocating tasks and ensuring excellent service delivery.
  • •Promote and maintain a strong health and safety culture, ensuring compliance with policies, procedures and relevant legislation.
  • •Respond confidently and effectively to incidents and emergency situations, taking control when required.
  • •Monitor facility performance and contribute to continuous improvement using key performance indicators and operational data.

Pay and Benefits

Salary: GBP 27,839.67
Perks:Gym MembershipPaid LeavePensionEmployee Assistance

Key Requirements

  • •Experience working in a leisure, sports or customer-focused operational environment.
  • •Strong leadership and organisational skills to coordinate colleagues and prioritise workloads.
  • •Proactive approach to problem-solving with confidence to make decisions in a fast-paced environment.
  • •Excellent communication skills and commitment to delivering outstanding customer service.
  • •Willingness to complete or hold relevant industry qualifications, including National Pool Lifeguard Qualification, National Pool Plant Operators Certificate, and First Aid at Work.
Experience:LeisureSportsCustomer service
Skills:LeadershipOrganizational skillsProblem-solvingDecision-makingCommunication
Certifications:National Pool Lifeguard QualificationNational Pool Plant Operators CertificateFirst Aid at Work

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn