2 days ago

Quality & Training Specialist - LMO - Malay

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Ensure safety and Trust & Safety policies are applied accurately across human moderation at scale. Perform analytical audits and deep-dive Root Cause Analysis (RCA) on quality issues, validate “golden sets,” and interpret complex/high-risk cases. Lead calibration sessions to align moderation teams, escalate edge cases, and cascade policy updates. Use QA dashboards, RCA tools, and AI to produce weekly/monthly reports, and support training rollouts for policy and guideline changes.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure processes comply with data protection and Trust & Safety standards while meeting audit targets (e.g., accuracy, RCA, and appeal success rates).
•Perform deep-dives into recurring quality issues using RCA to identify error patterns and translate findings into actionable feedback for operational guidelines and standards.
•Provide expert judgment for complex, ambiguous, or high-risk cases; interpret safety guidelines and validate “golden sets” to improve enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams, partner with cross-functional stakeholders, and manage/resolve unprecedented edge cases with speed and accuracy.
•Utilize QA dashboards, RCA tools, and AI to generate weekly and monthly reports on market accuracy, error trends, and policy gaps; lead or support training rollouts for policy and guideline updates.

Key Requirements

•Minimum 1 year of experience conducting analytical audits and tracking quality/performance targets while maintaining data integrity in a trust & safety, compliance, or high-volume operations environment.
•Strong Root Cause Analysis (RCA) skills to identify trend patterns and recommend process optimizations that reduce error rates without slowing moderation.
•Deep understanding of content policies and SOPs, with the judgment to handle complex or high-risk escalation cases.
•Excellent stakeholder management skills to lead calibration sessions and deliver training in support of global quality goals.
•Fluency in data visualization and reporting, including using QA/calibration tools; Malay fluency required and English fluency required.

Experience:1+ yearsTrust and safetyContent moderationHigh-volume operations

Skills:Problem-solvingOwnershipSelf-motivationAttention to detailStakeholder management

Languages:MalayEnglish

Tech Stack:Artificial Intelligence (AI)QA dashboardsRCA toolsCalibration platformsData visualizationReporting

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Quality & Training Specialist - LMO - Malay

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Education & Training

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure processes comply with data protection and Trust & Safety standards while meeting audit targets (e.g., accuracy, RCA, and appeal success rates).
•Perform deep-dives into recurring quality issues using RCA to identify error patterns and translate findings into actionable feedback for operational guidelines and standards.
•Provide expert judgment for complex, ambiguous, or high-risk cases; interpret safety guidelines and validate “golden sets” to improve enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams, partner with cross-functional stakeholders, and manage/resolve unprecedented edge cases with speed and accuracy.
•Utilize QA dashboards, RCA tools, and AI to generate weekly and monthly reports on market accuracy, error trends, and policy gaps; lead or support training rollouts for policy and guideline updates.

Key Requirements

•Minimum 1 year of experience conducting analytical audits and tracking quality/performance targets while maintaining data integrity in a trust & safety, compliance, or high-volume operations environment.
•Strong Root Cause Analysis (RCA) skills to identify trend patterns and recommend process optimizations that reduce error rates without slowing moderation.
•Deep understanding of content policies and SOPs, with the judgment to handle complex or high-risk escalation cases.
•Excellent stakeholder management skills to lead calibration sessions and deliver training in support of global quality goals.
•Fluency in data visualization and reporting, including using QA/calibration tools; Malay fluency required and English fluency required.

Experience:1+ yearsTrust and safetyContent moderationHigh-volume operations

Skills:Problem-solvingOwnershipSelf-motivationAttention to detailStakeholder management

Languages:MalayEnglish

Tech Stack:Artificial Intelligence (AI)QA dashboardsRCA toolsCalibration platformsData visualizationReporting

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn