MS Engineer - VC support L1

NTT
Mumbai
Workplace: OnsiteFull timeFunction: Product ManagementSkills: ["Communication","Active listening","Triage","Problem-solving","Adaptability"]

Provide first-line support for clients’ Collaboration, Contact Centre, and Voice systems, ensuring services stay up by monitoring private and public cloud infrastructure and resolving technical incidents. Investigate and restore service when issues occur, execute approved maintenance activities (like patching and configuration changes), and deliver telephonic or chat support. Continuously improve service delivery by updating knowledge articles and automating routine tasks, while keeping case documentation and shift handovers accurate.

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FursaFursa
NTT
NTT
1 week ago

MS Engineer - VC support L1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide first-line support for clients’ Collaboration, Contact Centre, and Voice systems, ensuring services stay up by monitoring private and public cloud infrastructure and resolving technical incidents. Investigate and restore service when issues occur, execute approved maintenance activities (like patching and configuration changes), and deliver telephonic or chat support. Continuously improve service delivery by updating knowledge articles and automating routine tasks, while keeping case documentation and shift handovers accurate.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Monitor client collaboration, contact centre, and voice infrastructure to proactively address issues before escalation.
  • •Investigate incidents, identify root causes, and restore services efficiently.
  • •Provide first-line telephonic or chat support to clients when needed.
  • •Execute approved maintenance activities, including patching and configuration changes.
  • •Improve service delivery by updating knowledge articles, creating new ones, and automating routine tasks.

Key Requirements

  • •Basic troubleshooting skills and knowledge of network, voice, collaboration, and contact centre services.
  • •Ability to triage client cases effectively, ensuring severity/impact are accurate and key information is documented.
  • •Active listening to confirm understanding and gather relevant information.
  • •Strong communication skills and ability to work across different cultures and social groups.
  • •Diploma, bachelor’s degree, or relevant qualification in Information Technology or Computing (or equivalent experience).
Education:
Skills:CommunicationActive listeningTriageProblem-solvingAdaptability
Certifications:Partner certifications
Tech Stack:Cloud infrastructurePrivate cloudPublic cloudPatchingConfiguration changesKnowledge articlesAutomation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn