Technical Support Professional

Honeywell
United States
Workplace: HybridFull timeUSD 60,800 - 76,000 annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Analytical thinking","Problem-solving","Communication","Customer focus","Collaboration"]

Provide expert technical application support for enterprise client-server and web-based applications connected to Microsoft SQL Server. You’ll respond to customer calls and email, diagnose complex incidents with root-cause analysis, create SQL scripts/utilities, and use case management tools to document and communicate resolution. Collaborate across Support, Sustaining Engineering, and cross-functional teams to reproduce issues in lab environments, verify fixes, support deployments, and transfer knowledge to improve future prevention.

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Honeywell
Honeywell
3 days ago

Technical Support Professional

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide expert technical application support for enterprise client-server and web-based applications connected to Microsoft SQL Server. You’ll respond to customer calls and email, diagnose complex incidents with root-cause analysis, create SQL scripts/utilities, and use case management tools to document and communicate resolution. Collaborate across Support, Sustaining Engineering, and cross-functional teams to reproduce issues in lab environments, verify fixes, support deployments, and transfer knowledge to improve future prevention.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to customer calls and email requests for technical application support and provide clear resolution status updates.
  • •Analyze and resolve complex incidents with root-cause focus, prevention, accurate documentation, and knowledge transfer.
  • •Guide customers in effective software use using application functions, manuals, and supporting documentation.
  • •Design and create SQL scripts and utilities, using knowledge-based tools to investigate and solve complex issues.
  • •Manage escalated customer situations by coordinating resources, summarizing case histories, organizing conference calls, and following through on commitments.

Pay and Benefits

Salary: USD 60,800 - 76,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kFlexible SpendingEapLearning BudgetParental LeavePaid LeavePaid Holidays

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
  • •At least 6 years of proven experience in technical support or a similar customer-facing technical role.
  • •Intermediate or stronger knowledge of enterprise applications, relational databases, Microsoft SQL Server, and technical support tools.
  • •Strong analytical and problem-solving skills to assess issue severity, business impact, and priority.
  • •Ability to manage multiple cases and projects while maintaining accurate, timely communication and clear explanations to customers.
Experience:Customer-facing technical supportEnterprise applicationsRelational databasesMicrosoft SQL Server
Education:Bachelor's in Computer Science, Information Technology, Engineering, or a related field
Skills:Analytical thinkingProblem-solvingCommunicationCustomer focusCollaboration
Certifications:Microsoft SQL Server certification
Languages:EnglishFrenchSpanish
Tech Stack:SQLMicrosoft SQL ServerRelational databasesSQL scriptsUtilitiesCase management toolsCRM softwareSpreadsheetsEmailWord processingInternet technologiesClient-server applicationsWeb-based applicationsDeploymentIntegrationLab environments

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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