IT Ops Center Technician - 3rd Shift

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 3+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","Collaboration","Continuous improvement","Customer-centric service"]

Monitor enterprise-wide networks, systems, and applications to detect, prevent, and resolve incidents with a focus on availability and performance. Run IT incident bridge calls, analyze alarming data, coordinate with Tier II/III support, and ensure timely resolution within SLAs. Support production access management, perform first-line troubleshooting for data center technologies (Windows Server, SQL, VMware, UNIX), and document outages and resolutions in ServiceNow. Maintain technical documentation and work the Sunday–Thursday 3rd shift.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

IT Ops Center Technician - 3rd Shift

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Monitor enterprise-wide networks, systems, and applications to detect, prevent, and resolve incidents with a focus on availability and performance. Run IT incident bridge calls, analyze alarming data, coordinate with Tier II/III support, and ensure timely resolution within SLAs. Support production access management, perform first-line troubleshooting for data center technologies (Windows Server, SQL, VMware, UNIX), and document outages and resolutions in ServiceNow. Maintain technical documentation and work the Sunday–Thursday 3rd shift.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Lead IT incident bridge calls to resolution by providing on-call engagement, escalations, and written and verbal status updates.
  • •Act on alarming data proactively to prevent outages and respond to incidents before customer impact.
  • •Support system and application access management in production and monitor network connectivity and performance with telecom carriers as needed.
  • •Perform system and application monitoring and diagnostics, engaging Tier II and III support teams for resolution within SLAs.
  • •Provide first-line troubleshooting for data center technologies and document issues and resolutions in ServiceNow; maintain technical documentation and standard operating procedures.

Key Requirements

  • •Associate’s degree and 3+ years of experience, or an equivalent combination (e.g., bachelor’s degree and 1+ years, or 5+ years in help desk/service desk/NOC technician roles).
  • •Strong verbal and written communication skills.
  • •Demonstrated problem-solving ability and capacity to assist less experienced staff.
  • •Ability to collaborate across IT teams and help foster working relationships.
  • •Flexibility to work assigned shifts, including nights and evenings.
Experience:3+ years
Education:High School
Skills:CommunicationProblem-solvingCollaborationContinuous improvementCustomer-centric service
Certifications:ITILLean Six Sigma
Tech Stack:ServiceNowWindows ServerSQLVMwareUNIXITILLean Six Sigma

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor