Senior Member Support Specialist

Guide new members through onboarding and provide ongoing support for Collective’s all-in-one accounting platform. Spend most of your day conducting video calls, troubleshooting member issues, and explaining complex bookkeeping, payroll, and tax topics in a clear, member-first way. Use your accounting and payroll expertise to help members run first payrolls (including S-Corp considerations), maintain documentation in Salesforce, and collaborate cross-functionally to improve the member experience.