Site Director, Customer Engineer - ESMC Long-Term Assignment

Applied Materials
Kaohsiung
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Leadership","Customer communication","Strategic planning","Performance management","Ethical conduct"]

Lead Applied Materials’ ESMC Germany site for the TSMC global account, managing a Customer Engineering team and owning site responsibility for customer satisfaction, P&L, and budget. Adapt business plans to address operational challenges, define performance metrics, and ensure the organization delivers customer service commitments and solutions to high-value customer problems. Provide technical guidance and drive employee development and satisfaction while serving as the primary operational interface for account services.

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Applied Materials
Applied Materials
1 month ago

Site Director, Customer Engineer - ESMC Long-Term Assignment

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Job Summary

Lead Applied Materials’ ESMC Germany site for the TSMC global account, managing a Customer Engineering team and owning site responsibility for customer satisfaction, P&L, and budget. Adapt business plans to address operational challenges, define performance metrics, and ensure the organization delivers customer service commitments and solutions to high-value customer problems. Provide technical guidance and drive employee development and satisfaction while serving as the primary operational interface for account services.
Location: Kaohsiung
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Manage professional Customer Engineers for the TSMC global account site in Dresden, Germany, and be accountable for team performance and results.
  • •Adapt business unit and site/sub-function plans and priorities to address resource and operational challenges.
  • •Direct ESMC Germany business issues across the account site, including customer satisfaction, P&L, and budget management.
  • •Ensure delivery of customer service commitments and develop/implement solutions to address customers’ high-value problems.
  • •Define performance metrics, report progress against goals, and oversee workforce capability, employee development, and employee satisfaction.
Travel: Extensive travel

Key Requirements

  • •15+ years of experience in semiconductors field teams, preferably with an equipment supplier (vendor site) background and after-service business acumen.
  • •7+ years of people management experience, with preference for 2+ years as a site director/senior manager or experience leading multiple layers of an organization.
  • •Experience managing multiple sites and delivering operational performance across an after-service customer engineering function.
  • •Expertise in technical modules (e.g., PVD/CVD/ETCH/FEP/CMP/IMP) is welcome.
  • •Must have English and Chinese communication skills and comply with Applied Materials’ standards of business conduct.
Experience:SemiconductorsAfter serviceSemiconductor equipment
Skills:LeadershipCustomer communicationStrategic planningPerformance managementEthical conduct
Languages:EnglishChinese

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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