AutoTrader.com

1 day ago

Customer Care Specialist II (Manheim)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Assist customers across inbound calls, email, chat, and support ticketing systems as an advanced frontline support specialist. Resolve tier 1 issues related to customer configurations, company software, and third-party integrations, while documenting inquiries, troubleshooting, and escalating complex or recurring problems. Provide one-on-one training to customers and coordinate with other teams to ensure timely, satisfactory outcomes and an exceptional customer experience.

Location: Georgia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Receive and respond to customer requests through phone, email, chat, and ticketing systems.
•Provide tier 1 troubleshooting and resolve standard and recurring issues across configuration, software, and vendor integrations.
•Provide one-on-one training for new and existing customers as needed to support satisfaction.
•Use appropriate security tools/processes to assess customer records or electronic information.
•Document inquiries, track status/resolutions, and coordinate across teams to follow up and resolve issues satisfactorily.

Pay and Benefits

Salary: USD 18.17 - 27.31 hourly

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysParental Leave

Key Requirements

•High school diploma/GED and 3 years’ experience in a related field, or an equivalent combination of education/certification plus up to 1 year of experience, or 5 years’ experience in a related field.
•Must be flexible to work evenings, weekends, and holidays as required.
•Ability to multitask and prioritize while handling multiple tasks at a time.
•Strong oral and written communication skills, especially in phone/email contexts, and experience in a metrics-driven contact center environment.
•Basic computer/technology understanding (internet, email) and ability to operate under tight pressure; automotive industry experience is preferred.

Experience:3+ yearsAutomotive industryContact center

Education:High School

Skills:CommunicationCustomer serviceMultitaskingTroubleshootingCustomer experience

Tech Stack:EmailInternetPhoneChatTicketing systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com

Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1997

Website LinkedIn

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AutoTrader.com

1 day ago

Customer Care Specialist II (Manheim)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Georgia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Receive and respond to customer requests through phone, email, chat, and ticketing systems.
•Provide tier 1 troubleshooting and resolve standard and recurring issues across configuration, software, and vendor integrations.
•Provide one-on-one training for new and existing customers as needed to support satisfaction.
•Use appropriate security tools/processes to assess customer records or electronic information.
•Document inquiries, track status/resolutions, and coordinate across teams to follow up and resolve issues satisfactorily.

Pay and Benefits

Salary: USD 18.17 - 27.31 hourly

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysParental Leave

Key Requirements

•High school diploma/GED and 3 years’ experience in a related field, or an equivalent combination of education/certification plus up to 1 year of experience, or 5 years’ experience in a related field.
•Must be flexible to work evenings, weekends, and holidays as required.
•Ability to multitask and prioritize while handling multiple tasks at a time.
•Strong oral and written communication skills, especially in phone/email contexts, and experience in a metrics-driven contact center environment.
•Basic computer/technology understanding (internet, email) and ability to operate under tight pressure; automotive industry experience is preferred.

Experience:3+ yearsAutomotive industryContact center

Education:High School

Skills:CommunicationCustomer serviceMultitaskingTroubleshootingCustomer experience

Tech Stack:EmailInternetPhoneChatTicketing systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Atlanta, United States

Founded: 1997

Website LinkedIn