Engagement Manager (Homeland Layered Defense), Public Sector

Scale AI
Washington
Workplace: OnsiteFull timeUSD 166,400 - 249,000 annuallyFunction: Government & Public AdministrationSkills: ["Communication","Stakeholder management"]

Own key customer relationships across a portfolio supporting homeland layered defense, engaging from senior government leaders to operators and analysts. Build structured user-engagement programs, translate operational workflows into well-defined AI and agentic workflow use cases, and lead cross-functional delivery across engineering, product, operations, security, and government stakeholders. Plan onsite engagement weeks, testing events, and demonstrations, driving adoption and feeding user feedback into product requirements and delivery priorities.

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FursaFursa
Scale AI
Scale AI
1 day ago

Engagement Manager (Homeland Layered Defense), Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Own key customer relationships across a portfolio supporting homeland layered defense, engaging from senior government leaders to operators and analysts. Build structured user-engagement programs, translate operational workflows into well-defined AI and agentic workflow use cases, and lead cross-functional delivery across engineering, product, operations, security, and government stakeholders. Plan onsite engagement weeks, testing events, and demonstrations, driving adoption and feeding user feedback into product requirements and delivery priorities.
Location: Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration

Key Responsibilities

  • •Own customer relationships across the account, from senior government leaders and program offices to analysts and operational users.
  • •Build structured user-engagement programs that reach operators and analysts using Scale products day-to-day.
  • •Translate operational workflows and mission problems into well-defined AI and agentic workflow use cases.
  • •Lead cross-functional teams across engineering, product, operations, security, and government stakeholders to deliver customer objectives.
  • •Plan and execute customer engagement weeks, user testing events, demonstrations, briefings, and onsite activities, driving adoption and incorporating feedback into requirements and priorities.
Travel: Medium travel

Pay and Benefits

Salary: USD 166,400 - 249,000 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsLearning BudgetPaid LeaveCommuter Benefits

Key Requirements

  • •Active TS/SCI clearance.
  • •5+ years of experience in technical program management, software engineering, systems engineering, product management, technical consulting, or a related technical delivery role.
  • •Demonstrated ability to build trust with both senior executives and hands-on operational users.
  • •Experience translating complex customer workflows into structured technical or product requirements.
  • •Strong technical fluency and excellent written and verbal communication skills for credible discussions with engineering and product teams and senior government leaders.
Skills:CommunicationStakeholder management
Tech Stack:AIAgentic workflowsSoftware systemsDataProduct Requirements Documents (PRDs)

Eligibility

Security Clearance:TS/SCI

Company Brief

Scale AI
Provides data labeling, annotation, and infrastructure services to accelerate machine learning and AI development. Supplies high-quality training data, tooling, and APIs for customers in autonomous vehicles, mapping, robotics, and enterprise AI applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2016
WebsiteLinkedIn